SkinCandyMuse
United States
Reviews (3)
ive deleted and cancelled this app after buying a sample over 3 months ago and I still have not received it. They also keep billing me even though I removed cc information and cancelled. shady shady
Developer reply ·
We’re really sorry to hear about this experience, and we understand how frustrating that must be. This is definitely not the level of service we aim to provide. Sample delivery times can sometimes be affected by supplier or shipping issues, but waiting this long is not acceptable. Regarding billing, once a subscription is canceled, charges should not continue. We’d like to look into your account immediately and resolve both the sample and billing concerns. Please reach out to our support team at support@spocket.co with your account email so we can investigate and make this right as quickly as possible. - Eleanor
Anya my support specialist fixed all my bugs that I spent hours with AI trying to fix. She was responsive,helpful and on top of things. Thank you so much for your help Anya
Developer reply ·
Hi, Thank you so much for your kind words! We’re thrilled to hear that Anya was able to resolve your issues and provide the support you needed. We’ll be sure to share your feedback with her—it will mean a lot. Please don’t hesitate to reach out if you need any further assistance!
