Virgo and Gem

Horrible customer service. 3 weeks having an issue with my account where I can't ship until I verify my account (mind you I have shipped with them before but all of a sudden my account needed verification). The customer AI service bots keep opening cases and "escalating" but no one responds. I finally got a response after more than a week and when I replied back, they went silent again. It is really frustrating since this is what I use to ship internationally and now my international customers are being affected due to the lack of support from this app.

I love this app! It saves me so much time by making bulk changes that Shopify either doesn't allow or makes difficult. Even for changes that Shopify does support, this app is much faster and more efficient. It's become an essential tool for managing my store.

So far, the app has been very easy to use and has led to an increase in AOV. Highly recommend.

Works as described and is pretty easy to use. Great tool!

Great customer service. I'm happy that I'm able to reward my customers.