Sprout Enterprise®
United States
Reviews (2)
Usually, we've had no issues in updating the Turbo theme. But this version from 9.6 to 10 -- went haywire. AI allegedly handled all but one of the customizations in upgrading the theme, but our opening slide show was completely screwed up. For now, we've left v9.6 in place. It's frustrating having had / worked with this theme for years without needing to hire an expert -- apparently, now we will have to? Disappointing. BUT.... 2 days later, OOTS support responded quickly to our ticket, stepped in and fixed the issue. Not only did they fix it, they followed up to be sure that the site is working properly. Today, we published the 10 version. Thanks, OOTS!
Developer reply ·
Hi Sprout Enterprise® team! We’re here to help, and I am very happy to hear that our support team was able to work with you to get the updated theme version ready to publish! The best way for us to assist is through our dedicated support team. Depending on the number of customizations made to your theme, or how many versions you’re updating from, the process can sometimes require additional guidance. Connecting with our team early allows us to better understand your setup and help guide you through the update as smoothly as possible. All the best, Out of the Sandbox
Great support for this app -- even if you have the free version! We're very happy with this app. Easy to install and use. Only (self-inflicted) issues have come when we've upgraded our theme. Then, response from customer support has been quick and recommendations on what to tweak in our code were spot on.
