Kocare Beauty
Mexico
Reviews (4)
This used to work fine but somehow since to today it stoped working. I have nee trying to reach help since early in the morning and i haven't heard back yet from anyone on the support team. I understand there should be a lot of inquirys and maybe thats why they are taking so long to help me but in this case if i dont have a working menu, costumers are not able to see our products so it is URGENT. I have sent several emails and tried to fix it myself but before it was asking me for a password which my page doesn't have and now it says that i need to use another browser? i don't understand and nobody seems to help. I am not givind a 1 star review because before today i was working fine.
Developer reply ·
We are so so sorry about the inconvenience. It was not fair to you to have a few hours without the menu on your store. As we explained in the emails, Shopify has made a change into its code without announcing us. This made that our app and others from the App Store be removed from our customers store. All this was happening in the middle of the night for us (we live in the GMT+ 2 area). As you also so graciously described in your review we had hundreds of emails and a big problem on our hands. We could not possible reply to all of them all of a sudden since we made the decision that it is more important to gather our forces to solve the problem first. And we did it and in a few hours everything was up and running. The issue was solved. I really hope you understand our position also and maybe consider changing your review. Again I am very sorry about the discomfort caused. Have a great day! Rox
I had another app but the price was getting to high. So i switched to another that didn't work well and i found this app which i just installed and seems perfectly fine. So far so good!
THE PRICE OF 5 PER MONTH IS NOT CORRECT!! The correct price is 16.15 /mo IF AND ONLY IF billed anually and IF less than 500 subscribers. The correct price goes form $16.15 to $149/mo depending on the ammount of subscribers.
Developer reply ·
Hi Kocare Beauty, This is Combidesk, nice to meet you! Sorry you had this bad experience :( We've built this $5 per month AWeber integration app on Shopify, but we're not AWeber 😊 Our app is a third-party app and is in addition to an AWeber account. We're sorry you haven't noticed this difference during the installation flow. All support questions regarding the use of AWeber (themes, campaigns, forms, etc) can best be addressed to AWeber directly. Let them know! Their award-winning team is available to help 24 hours a day, 7 days a week! https://www.aweber.com/contact-us.htm Thank you. I hope that clears it up! Do let me know though if you're still confused on any of the points I mentioned 👍 You can reach out at support@combidesk.com. Cheers, Tim - Combidesk Shopify Integration Partner
Muy buena plataforma y excelente servicio. Tienen buenos precios, me resuelven todas las dudas y problemas que se han llegado a presentar directo con las paqueterías. Los recomiendo muchísimo.
