MV hair and beauty
Australia
Reviews (7)
Absolutely awful customer service. I've sent in several help tickets because the app keeps throwing the exact same message at me: 'Install error. There’s been an issue with your install. Our support team is having a look, and we’ll be in touch via email ASAP.' What a joke. Nobody has reached out, and there's zero option for live chat. It's been days since my first request, and I can clearly see on the admin panel that they haven't even opened my tickets yet. Completely unacceptable!
Developer reply ·
Hi, we do have live chat, available Mon - Fri from 10am to 5pm EST. We are based in Canada. We have responded to your messages and have had a few conversations over the past month with you! I'm not sure why your admin panel is showing that we haven't opened your tickets but I've sent you a few messages today checking in on that. Looking forward to your response. - Emily, Head of Support
More Than 1500 items Deleted because of ur Sofware from My shopify
Developer reply ·
Hi "MV hair and beauty"! Thank you for your feedback. We’ve reviewed this matter and found that the products are still active on your store. We’ve already reached out to you directly to offer our support and assistance in resolving any concerns. Let’s work together to ensure your experience with AutoDS is a positive one! 😊 The AutoDS Team
The Best App to Sync. Good Customer Service.
