NOLEO
United States
Reviews (5)
Yotpo has been a great enabler since pretty much day one. We started with the first plan since we didn't need some of the features, and as we grew and evolved, we were happy to have Yotpo evolve alongside NOLEO on more sophisticated features. Big kudos to the Customer Support team (Sheen and team). Super responsive and very helpful on troubleshooting despite us not being very technical. Happy customers so far. Lucas & Nico, co-founders
Developer reply ·
Thank you for taking the time to leave a review. We are thrilled to be part of your growing brand!
Easy setup, simple to define subscription rules and types. Definitely worth the money. The customer service is also on point and very responsive.
I love how this helps me build out my designs for clients without having to hire a developer plus their customer service is quick and very helpful.
Developer reply ·
Thank you for your review! Happy to see that Justine could help you out! Glad to hear that you are also enjoying using the app. Karl | Team Lead, Technical Support
We have uninstalled the App a while back but keep getting charged for it. Do they really think it is OK to continue charging companies after they stop using their services?
Developer reply ·
Hi NOLEO, To help clear up the confusion about that, the charging for the app is handled by Shopify’s billing system. Once the app is uninstalled then Shopify automatically cancels your subscription to the app and no further charges are added. However, the charge you’re seeing is from when you still had the app installed since app charges don’t appear until your next available Shopify invoice. We don’t have the ability to charge you after you uninstall the app since Shopify’s system handles the charges. We also certainly would not charge you after the app was uninstalled even if it’s was technically possible to do so. Just to be absolutely sure there wasn’t a mistake though I’ve reached out to your directly to help investigate this matter further. In the unlikely event that Shopify’s billing system made a mistake then we can help work with Shopify to refund the charge for you.
Derek quickly responded to our email and was very helpful in setting up Referral Candy properly and connecting it with ReCharge. Great experience so far.
