Rughook

I don't often write reviews but was surprised to see that Help Scout didn't have any on Shopify, so I'm going to "pay it forward" a bit. If you're looking for an alternative to ZenDesk, seriously consider this product. I did trials of both ZenDesk and Help Scout and decided to go with Help Scout. It was competitively priced, integrated well with Shopify and by the looks of it, they are actively investing in the platform, so looking forward to new features as they are launched - most notably, Beacon 2.0, which will integrate Help Scout Docs and Chat. That will help us provide a richer 'real time' customer support experience (and not require us to be in front of the computer 24x7!).

Works as advertised. Perfect for our need to allow customers to pick up an order. A bit tricky to get set up, but support was responsive and helpful!

Just installed, and collecting emails within an hour!

Easy to install and configure. Overall good app. Would like to see enhancements including the ability to configure the layout of the search page.