LemonSalt
United Kingdom
Reviews (5)
Where is the support? You have 1217 reviews and mainly positive but I CANNOT contact you even by some chat? I can't even submit a question to you on your "help" facility in shopify becuase the SUMBIT button does NOT WORK!!! As I cannot submit my query on the proper support page I have no choice but to put it here: I want the look and feel of the search results page on our website, **lemonsalt.co.uk**, to remain exactly as it is. I don't want Searchandise to override our existing UI for displaying products, articles, recipes, or other search results. To achieve this, I disabled the widget on the **Search Results Widget** page. Once I did that, our own search results layout was displayed correctly, which is exactly what I wanted. However, I noticed something unexpected: **recipes and articles built with PageFly are no longer returned in the search results.** They only appear when the **Search Results Widget** is enabled. Is there a way to access Searchandise's indexed content (particularly PageFly pages) while continuing to use our own search results UI? In other words, can Searchandise provide the search index and results data without taking over the presentation layer? I hope to get an answer soon.
Developer reply ·
Hi LemonSalt team, First, we sincerely apologize for the broken Submit button and chat connection issues — we’ve addressed this interface bug, and our Support Teamlead is personally taking care of your request. Regarding your search questions: 1. Search Results UI: When our widget is disabled, the page falls back to Shopify’s native search (which misses PageFly content). Our dev team can customize our widget’s design to match your native site UI perfectly. 2. PageFly Indexing: We have a working solution ready to ensure your full PageFly content is properly indexed. Oybek, our teamlead, sent a detailed follow-up to your email on August 21st. Please check your inbox (or spam folder) and reply so we can set this up for you. Waiting for your reply, Searchanise team
I had a problem and connected to support services and Brock was a professional helper. I always get good answers from PageFly.
Developer reply ·
We're grateful for your wonderful review and kind words about our support team! It's our mission to provide exceptional customer service, and feedback like yours motivates us to keep delivering our best. Thank you for choosing our service! Eli - PageFly Team
I would dearly love to give this company a 5 star as they have been good to us and we benefitted from using the app. The reason for the 3 star is that it took me well over 2 hours over several occasions to try and resolve an issue that was eventually fixed. It should not take this long to EXPLAIN a problem. Anyway I hope to give it a 5 start next time.
Developer reply ·
Hello, Thank you for your review. We are keen on improving your experience. We are really looking forward to talking to you or receiving more feedback via email! Looking forward to hearing from you. Regards, Koala Bundles team
Thank you Tiana and William for helping me out with the Meta tag query I had. I managed to get the right solution in a very quick time.
Developer reply ·
We’re delighted that Tiana and William could assist you with the meta tag query! If you ever need more help optimizing your SEO, we’re always here. 🚀
still early days so testing the impact on conversions, but the support was amazing. When we installed the app we encountered a few issues with the app and our new theme, which the tech support jumped on fast and helped to get this working. Hoping the app works as well as the support
