nextzett USA

When things go right, they go right. But when they go wrong, they go really wrong. Think of Printful as an extension of your business - at least that's the way customers view you. Printful's customer service is terrible - takes about a week to get a response and when you get that response, it's going to be your fault. I've been using them for about two years and a customer ordered a 2XL and instead got an XS. When customer service finally replied to my complaint a few days after submission, the answer was our products were synced incorrectly and we just needed to rysnc. How is that our fault? When you publish a product, Printful syncs your product to your shop. When I looked at our other shirts, sure enough I found the same issue. Resync didn't work. We had to delete the products and re-publish. Now, will Printful correct this order error? Seems they won't. I replied and asked for them to make things right, I received no response. I emailed them a couple of days later and still no response. Look, this is a better option then stocking inventory but this is the second customer service issue I've had. Just budget to eat the error because it's unlikely they will be there to help you out. 2 out of 5 stars because I don't want to be that vindictive. They still put out a decent enough service. Customer service is their weak link and it becomes yours too.

Great app and great customer service - fast response and knowledgeable.

My onboarding experience has been great. Team is very fast and responsive in helping me get things squared away. The schema app is simple to use and it is packed with possibilities - more so than the last schema app I was using. I'm looking forward to seeing the results over the coming months.

Migrating from one platform to another is about as fun as moving to a new house. The process with Migration Pro was very good overall. I did opt for the full service as I wanted as little hands on as possible because I knew the rest of the migration details would need to be done by us and it's tedious. But as for the core migration, it happened quickly and the team (namely Shams) was very fast to respond to my questions and inquiries. You'll need to keep one thing in mind - redirects. While the migration does create 301 redirects from your old site to the new one, it does not create redirects for any 301 redirects you originally had in your old platform. Our website has been around for nearly twenty years so we had hundreds of redirects. To move those cost extra dollars but it wasn't crazy high and it was worth it. I only mention this because almost every migration company I asked if old redirects would move, said they would - that includes a rep at Migration Pro. I was skeptical to hear they would and sure enough, they weren't. Just one thing to keep in mind because redirects are vital. Otherwise, my overall experience was very good and I would recommend.