LINNÉ

It took us several months to onboard Katana. The system is glitchy. When things dont work as expected, we are always told our issue "will be taken to the developers" or they are "working on that". There are all these manual work-arounds that, rather than decreasing our workload by leveraging AI, required us to do extra work just to have basic functions and accurate data. After a couple months of onboarding and a couple months using it, we are switching to a different platform that's more intuitive and allows more customization. I agree with the comments with the tripling price - we were initially told we could get all the services we needed at $99/mo, but by the time we finished onboarding, it was up to $400/mo. The platform we are using now is around that price and I wish we had gone with them from the get-go.

Joian Z was amazing at helping me solve an ongoing issue we had!

Jovan was extremely helpful. He was able to get to the bottom of an issue our customer was having quickly allowing us to retain the customers attention.

I love Route. The customer service is exceptional and it gives me peace of mind knowing my customers orders are protected. Filing claims is easy and efficient.