Premier Table Linens
United States
Reviews (4)
We have been using vitals to gather reviews from our customers since quite a few years now. So far so good. It has a very comprehensive interface and when needed, customer support is knowledgeable and helpful.
Developer reply ·
Thank you for this, and for sticking with us over the years. Reviews are the kind of thing that has to keep working in the background without anyone thinking about it, and years of it being continuously operational is the outcome we want. We're right here whenever the next thing comes up. Reach out at help@vitals.co anytime. Michael, Head of Support
The customer service from this app is outstanding! They have made multiple adjustments for us. We have a huge store with over 2000 products and needed an app to handle all the volume pricing for each product individually. I will recommend them 100% of the time. Lilian
I've been waiting 2 months for the app to fix an issue, they just stopped replying to my emails!!!!. This app is not compatible with Shopify shipping profiles and is NOT compatible with any tier pricing app, we can't do any volume discount with this app installed. they haven't provided any solution to this problem, they are just waiting to release their app update since 2 months ago. After reading the reviews I saw that another user reported this same issue back in September 2020. so there it goes the quality of their support!! Update: They told me that the new version was going to be released during the month of April. Today is April 22 and nothing yet.
Developer reply ·
Thank you for your feedback. We are doing our best to release the update as soon as possible. But the app itself is complex and resources-intensive, we need time to test it all the way around and make sure the new version is not buggy. As I told you before, this is not a regular app update, we re-developed the app starting from the working principle and ending up with the backend UI. We started to plan the new version long ago. First, we collected feedback and were considering new features and improvements and the way to implement them the most efficient way. Then, there was a development stage. Now we are finishing testing it and getting prepared for release. We are truly sorry for the delays but we need to make sure we release a stable product that functions as expected. The new app will be launched during the month of April. In case of any questions please let us know.
