Book and Bear
United States
Reviews (5)
I have heard good things about Gorgias, but I am very unhappy with their customer service. I installed it in my store and was getting things set up on a 7 day free trial. Within hours of installation, it charged me a full $400 for the pro plan, completely negating the "free trial". When I pointed out the error, they quoted policies rather than resolving the issue, and didn't even bother to address me by my actual name. This is not an app I want to use for customer service when their own customer service doesn't come close to meeting our own standards of care. I'm very sorry I gave them a try at all.
Developer reply ·
Hi there, Book and Bear team. We’re very sorry to hear that your experience felt frustrating, especially during what should have been a simple trial setup. We recognize that the communication you received did not meet the standard we aim to uphold. We have issued your refund, and will be working internally to provide a better experience in the future. We appreciate you giving Gorgias a try and for sharing this feedback. It helps us improve both our billing transparency and the support experience.
I highly recommend Appstle for subscription box businesses! The interface is easy to use, flexible, and the customer service is excellent. They've helped me on multiple occasions to make my business a success and to give my customers a pleasant experience.
Developer reply ·
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
ReferrLy is excellently priced, Easy to set up, and the customer service is very helpful and quick to fix any issues!
So far so good and easy to install the new pixel. Easy to use tutorials and directions. Look forward to seeing it in action.
This app has so many great features for a free app! And the customer service is fantastic. Quick, friendly and efficient! I like that I can have chat, rewards program, reviews and so much more with one app that works so well with my store. Excited to see how this will help my sales over the next quarter, too!
