← Merchants

Olive and Cradle

United States

Reviews (3)

★★★★★
Shopify

on Shopify Flow · Over 1 year using the app
★★★★★
Shopify

This app does exactly what it was created to do! I would recommend and plan to use this again when I have the need. Be aware, if you purchased a theme and you are duplicating the entire site, the theme will also copy over which can get you into trouble with the theme licenser and you will get shut down. If you are running your site from a purchased theme, buy the theme again for the new site and then duplify.

on Duplify ‑ Duplicate & Backup · 4 months using the app
★★★★★
Shopify

Disappointing Support & Lack of Flexibility for Small Businesses We purchased the Shopify POS system and hardware solely for a single annual pop-up event, which typically brings in around $900 in sales. Unfortunately, due to a minor oversight when managing multiple new subscriptions for our website, we didn’t realize the POS subscription was still active. The system was used 1 day out of the 365, with the last sale being almost a year ago, yet we were charged over $1,000 during this period of inactivity. When I contacted Shopify to explain the situation and request even a partial refund or credit, I was met with a strict “no refunds” policy, despite their acknowledgment of the minimal usage and the nature of the oversight. Many companies offer goodwill adjustments in such cases to support small businesses — sadly, Shopify did not. While the POS itself works fine for basic transactions, this experience left me feeling that the service is not flexible, empathetic, or supportive when small merchants make an honest mistake. If you’re a seasonal or occasional seller, be very cautious — you won’t find much understanding here if you forget to cancel. looking for a different system for my once a year pop up events

Developer reply ·

Hi there, thanks so much for sharing your experience with us. Our refund policy mentions that we can only look into refunds for charges on your most recent bill within the first 7 days, making sure you are keeping up with your billing and checking your charges regularly. However, we do know mistakes can happen and can always looks into extenuating circumstances. Please feel free to contact us again through your POS app by going to ... > Support > Contact support and our team will be happy to provide more support for this! - Rick, Shopify

on Point of Sale · Over 1 year using the app