← Apps

Duplify ‑ Duplicate & Backup

by Presidio · launched

View in Shopify App Store ↗

Reviews (122)

★★★★★
Shopify

excellent service, these guys know how to help their customers and they are very reliable. i accidentaly made 2 payments and after telling them they refunded me the money instantly. So in 1 sentence: reliable and the app works as it needs to work.

Developer reply ·

Thank you for sharing this experience! We're glad our team could resolve the payment issue quickly — that kind of responsiveness is exactly what we aim for. We appreciate your trust in Duplify. Yana, Duplify Team

By Montaro · 5 days using the app
★★★★★
Shopify

The perfect app!

TBJP Ireland · 4 days using the app
★★★★★
Shopify

So nice to build out a store completely and use this app to build the next one even faster :)

Developer reply ·

Thank you for the review and your kind words! We're glad Duplify is helping you move fast🚀

AllianceBernstein · 24 days using the app
★★★★★
Shopify

Easy to use as I am part of the Insaka community as was assisted all of the way. Warrick and his team at Insaka were amazing

The Posh Paw · 4 days using the app
★★★★★
Shopify

Easy to use, can recommend.

Developer reply ·

Thank you for the review and recommendation — we're glad Duplify has been easy to use for your store! Yana, Duplify Team

Sit Slouch · 3 days using the app
★★★★★
Shopify

Developer reply ·

Thank you for the five-star review. We're glad Duplify has been a good fit. We're here if you need anything as you continue using it! Yana, Duplify Team

Drink Monday · 23 days using the app
★★★★★
Shopify

create app for making backups works very well and is easy to use

Developer reply ·

Thank you for the review — we're glad Duplify has worked well for your backup process!

My Store · 16 days using the app
★★★★★
Shopify

Developer reply ·

Thank you for the kind rating! We're glad Duplify has continued to work well for you, and we look forward to supporting your store as you grow. Yana, Duplify Team

Imagimags · About 2 months using the app
★★★★★
Shopify

Duplify is a life + time saver!

Spark Shop · 6 months using the app
★★★★★
Shopify

Ergostock · 7 months using the app
★★★★★
Shopify

FWW - Fine Wood Walls · 8 days using the app
★★★★★
Shopify

This is a fantastic app, it made the transfer of everything we needed from an EU partner website to our .co.uk new website. The team at Duplify are very professional and I would like to specially mention Inna, who has been so helpful and gives great customer service! I would have no hesitation in recommending Duplify and Shopify to anyone :)

Equa UK · About 1 month using the app
★★★★★
Shopify

ok very nice

The Florist Supply Shop · Over 1 year using the app
★★★★★
Shopify

Overall, the service is excellent. The support team is responsive, professional, and very helpful. Issues are handled quickly and fairly, including the refund process. I’ve used the service multiple times and have always had a good experience. I would definitely recommend it and will continue using it in the future.

Lemon Custom Sign · About 2 years using the app
★★★★★
Shopify

when it works, it's great. but sadly.. there's no free trial, and the support is very very slow. I'm still trying to solve an issue which involved the complete inability to export a theme (which is the whole reason i used the app). this means you end up paying $99 usd up front for a broken app, and then ultimately would have to just dispute this if it doesnt work out as advertised. I'll change my review if they eventually get back to me

Developer reply ·

Thanks for the honest review — and I'm glad the app's delivered when it's worked. The two things you flagged are exactly the two that shouldn't happen: a theme export that fails, and support that leaves you waiting. I'm sorry on both. I don't want your ticket sitting unresolved. We did reply to your thread — but if it didn't reach you, or didn't actually solve the export issue, that's on us to fix. Please reach me directly at yana@presidiocreative.com and I'll pick this up personally until the export works the way it should. Also here's actually a free tier — you can export up to 5 products to try the app before paying. If a full theme export is your main goal, message me and I'll make sure it works for your store. Yana Head of Support

Ostrich · 4 days using the app
★★★★★
Shopify

Rápida, sin fallos. Intuitiva!! Puede hacer copias tantas veces como quieras y se instala en tu nuevo ecommerce al segundo.

dE.LENZO · 1 day using the app
★★★★★
Shopify

THE APP IS PERFECT - helps me a lot, because I have absolutely no technical knowledge of PCs and still managed to do it. Thank you ! And a special thanks to Myron. So kind and helpful, you rarely find service like that.

Vitalbrunnen · About 3 hours using the app
★★★★★
Shopify

Excellent app — very easy and intuitive to use. It saved me a lot of time and effort. Customer support is truly five stars!

COC-Online · 10 months using the app
★★★★★
Shopify

Produkt niestety nie pozwala na kopiowanie wielu sklepów, jedynie na jeden. Zapłaciłem więcej za usługę niż realnie jestem w stanie wykorzystać i nie mogę otrzymać zwrotu pieniędzy, chociaż plan jest droższy niż moje zużycie podstawowego.

Dr.Melaxin · About 20 hours using the app
★★★★★
Shopify

Yovanka Loria · About 14 hours using the app
★★★★★
Shopify

DriveSync · About 2 months using the app
★★★★★
Shopify

My Store · 15 days using the app
★★★★★
Shopify

We really enjoyed using this app - it has a clean design and very intuitive navigation. The overall experience was smooth and pleasant. Definitely will use it again.

My Store · About 2 months using the app
★★★★★
Shopify

Worked well.

Mensibugyi · About 1 month using the app
★★★★★
Shopify

I left a bad review but now i put in the new license token in the theme and everything works out. So im sorry for the bad review.

Zefaro · About 21 hours using the app
★★★★★
Shopify

West Durable Lighting VIP · About 2 months using the app
★★★★★
Shopify

This app does exactly what it was created to do! I would recommend and plan to use this again when I have the need. Be aware, if you purchased a theme and you are duplicating the entire site, the theme will also copy over which can get you into trouble with the theme licenser and you will get shut down. If you are running your site from a purchased theme, buy the theme again for the new site and then duplify.

Olive and Cradle · 4 months using the app
★★★★★
Shopify

Nice app, saved me a lot of time

Vasconcellos Studio EN · 22 days using the app
★★★★★
Shopify

Quick and easy

Almaazur Swimwear · 3 months using the app
★★★★★
Shopify

Super

Muslims Speed Dating · About 1 hour using the app
★★★★★
Shopify

Works as promised. Great customer service.

Alta Genetics do Brasil · 1 day using the app
★★★★★
Shopify

Un grand merci pour la facilité ! J'ai économisé une semaine bien chiante de travail

CBX medical · 24 days using the app
★★★★★
Shopify

Easy to use, great customer service

Christmas Pyjamas · 2 months using the app
★★★★★
Shopify

Bad Shirt Club · 4 days using the app
★★★★★
Shopify

Perfect!!!

pro-lasers.de · 3 months using the app
★★★★★
Shopify

Memory Block NL · About 23 hours using the app
★★★★★
Shopify

Goede tool, alleen Shopify heeft een limiet voor 1000 artikelen per dag, dat vertraagd wel. Maar daar kan Duplify niets aan doen.

St Tropez Art · 4 months using the app
★★★★★
Shopify

Good app, easy to use and does what it is supposed to. Made it very easy to transfer all the information between my stores

Korean Beauty US · 26 days using the app
★★★★★
Shopify

Balloonee - UAE · 20 days using the app
★★★★★
Shopify

Fantastic app, saved me days of work!

Floractive New Zealand · About 1 hour using the app
★★★★★
Shopify

A huge time saver. It was worth it even for a one-time job.

Honey to the Bee · About 2 hours using the app
★★★★★
Shopify

Mawwal (Direct Beauty Ltda) · About 22 hours using the app
★★★★★
Shopify

Autologue Design · 25 days using the app
★★★★★
Shopify

I had over 16 stores to clone and Duplify came as a perfect solution for this. It helped me clone everything which was amazing!

Transformer Table Dev Staging · 5 days using the app
★★★★★
Shopify

Sal de manantial Ancestral · 1 day using the app
★★★★★
Shopify

very good app, the support staff is very helpful special thanks to "Myron"

Paula's Choice Thailand · 3 months using the app
★★★★★
Shopify

I had to duplicate the site for a new location. Developer wanted to charge $400-500 for the site duplication. I got it done with Duplify app for $100 and it was done in less than a few hours. It was really easy to use also. I did have an issue initially after the transfer, but it was not due to the app. A simple coding modification resolved it. Highly recommended.

veloToze · 20 days using the app
★★★★★
Shopify

No need to look any further — this is the best app on the market! A true lifesaver, and the support team is amazing.

Ypsohealth™ · 4 months using the app
★★★★★
Shopify

Perfect way for our distributors around the world to quickly copy our website design and content. The customer service team were super helpful with any questions as well. Would definitely recommend.

Organic Colour Systems · 3 months using the app
★★★★★
Shopify

Good service !

Sonxplus Granby · About 24 hours using the app
★★★★★
Shopify

Excelente aplicación, cumple con todo lo que indican y el proceso es sumamente rápido y completo

Hidroca Panamá · 26 days using the app
★★★★★
Shopify

Always good to duplicate your store. Good service!

Mijn Hummeltje · Over 3 years using the app
★★★★★
Shopify

Duplify makes the process of duplicating stores seamless, saving us countless hours of manual work. Whether it’s copying products, themes, pages, blogs, navigation menus, or the most tiring of them all in case your store has lots of them: metafields; everything transfers over perfectly. We have been using it to create 10 stores in a tremendously shorter time than we would if all the work was done manually. The interface is user-friendly, and the whole process is straightforward, even for non-technical users. Plus, the support team is responsive and helpful, ensuring a smooth experience from start to finish. If you need a reliable tool to clone your store efficiently, especially if your store has lots of data, I highly recommend Duplify.

4AllFamily · 4 months using the app
★★★★★
Shopify

Black & Gold Sports Shop · 7 days using the app
★★★★★
Shopify

a good app with good functionalities, i want to thank Myron for helping In the process of duplicating our store

Chabi Chic · 7 months using the app
★★★★★
Shopify

Works like a charm - don't bother looking around or trying to save a few pennies, we had a faultless experience and instant, really helpful responses from the support team when we wanted to ask a few pre-installation questions. Happy to recommend & I never usually write reviews!

Halilit · 11 days using the app
★★★★★
Shopify

Really helpfull and very responsive customer service!!

Olibanum · Almost 2 years using the app
★★★★★
Shopify

The app was exactly what we needed! We set up a new Shopify store and used it to seamlessly copy all our products and metadata from the old store to the new store, saving us an incredible amount of time and effort. It’s also great for transferring orders and customer data if you need that functionality. Customer support was outstanding. We chose not to include orders from our old store (after we transferred the orders to the new store), and they took care of deleting the old orders from the new store. The setup process was smooth and intuitive, making it easy to export and connect the two stores.

Genuine RAW Shop · About 2 months using the app
★★★★★
Shopify

Hallufix AG · 2 days using the app
★★★★★
Shopify

Very good app with lots of control measures in place to allow the exact syncing and store dupicaiton you need. I have previously used Replay app on a different shpify project and i can confirm Duplify is much more useable and has more capability. Worth the spend if you control multiple stores

Industry UK · 4 months using the app
★★★★★
Shopify

IT JUST WORKS. I'm the Marketing Director for US-based travel pack brand and my team was tasked with standing up a UK sister site to support our international distribution business. This could have taken countless hours of downloading files, importing, testing, troubleshooting etc.—and certainly would have taken longer due to the time difference. A project that could have easily taken a month was completed essentially automatically, in a less than a day. It all seemed TOO EASY but everything synced correctly. I was shocked. This is one of those apps that just works. Highly recommend.

Matador · 2 months using the app
★★★★★
Shopify

Easy to use and saved us a lot of time duplicating the store.

amofit S · About 1 month using the app
★★★★★
Shopify

Great app, helped a lot during copying our store.

LYSS.eu · 12 days using the app
★★★★★
Shopify

Brilliant app. Saved many hours of work migrating product from one website to another.

The Temperature Shop · About 4 years using the app
★★★★★
Shopify

Needed to duplicate our shopify store and Duplify made it so seamless and easy! All store settings, products, images, transposed over within a few clicks plus saved us $$$ in web dev hire fees. Just be mindful of auto-syncing options as that caused a few hiccups for us, but Duplify team were very quick and helpful to sort it out.

HeyDoodle · About 2 months using the app
★★★★★
Shopify

Great and very useful app! It saved us a huge amount of time! Additionaly Duplify's support is just incredible! Contact with them is instant and they are quick to help with any problems. I highly recommend!

Extensions hair shop · 6 days using the app
★★★★★
Shopify

Uplift Summit Spirit Wear · 8 months using the app
★★★★★
Shopify

There were some issues with a duplication but they fixed it for me for free. It works perfectly and saved our team a lot of time, thank you!

Vinomara FR · 7 days using the app
★★★★★
Shopify

It help us really well to duplicate a store, nice app.

DUDUK · About 4 hours using the app
★★★★★
Shopify

Dupify est tout simplement incroyable ! Cette application rend le transfert de boutiques Shopify d'une efficacité remarquable. Son interface simple et son processus optimisé permettent un transfert rapide et sans accroc. De plus, l'équipe de support réagit rapidement à toute demande d'aide, offrant ainsi une expérience client exceptionnelle. Si vous recherchez une solution fiable pour vos transferts Shopify.

NDG PARIS GLOBAL · 11 months using the app
★★★★★
Shopify

Super simple transfer of content/data that is great if you're building out a new site on a different staging environment. Had one issue and customer service helped address it right away.

TayCo Brace · 3 days using the app
★★★★★
Shopify

Duplify made copying our templates and content to another store extremely easy! We only needed to change some links in our content to be suitable for the new store. Duplify did the majority of the work. The cost are a very small investment to get a lot of work done and salary cost saved!

ECOstyle · 6 days using the app
★★★★★
Shopify

The app did exactly what we needed and was exactly as advertised. The service was outstanding as Myron responded immediately to my request. Five stars!

Linton Jewelry · 29 days using the app
★★★★★
Shopify

Great app! Helps me scale quickly and efficiently into new storefronts. Easy tool and support is great!

Obagi US B2B · 2 months using the app
★★★★★
Shopify

DO NOT USE - Didn't work and I reached out to the dev multiple times over a week with no response. I have to do it all manually. I just paid my dev to do it which only costed a little more than this piece or crap app. And at least my team member gets paid... Useless

Developer reply ·

Unfortunately, I think you may have reached out to a different company and not us (Presidio). We have no record of any email from a customer at Nueboo and we respond to all support tickets within 24 hours and most are answered even quicker. Posting this here for any customer considering Duplify, we do our best to respond to everything immediately (nights and weekends).

Nueboo · 27 days using the app
★★★★★
Shopify

Amazing App. We use since 8 months and save us a lot of money. All is ok.

Bhakti Event · 8 months using the app
★★★★★
Shopify

Great product. Save tons of time.

thesailwarehouse · 5 months using the app
★★★★★
Shopify

Duplify is an impressive app that simplifies the process of duplicating online shops effortlessly. It saved me a significant amount of time and effort, allowing me to have a fully functional copy of my shop on a new domain within a day. Right from the start, Duplify impressed me with its user-friendly interface, making the entire process straightforward. The app provided clear instructions and guided me through each step, ensuring a seamless experience even for someone with limited technical expertise. The app's efficiency was remarkable, flawlessly replicating the majority of my shop's aspects, including products, categories, images, and customer data. It successfully transferred complex configurations and settings, resulting in a duplicate shop that closely resembled the original. Certain aspects, such as shop navigation and specific settings, cannot be automatically copied and require manual configuration. Luckily this is not a lot of work and we were still able to go live with our new domain the same day.

Dzukou · 1 day using the app
★★★★★
Shopify

Super helpful thank you so much. Easily was able transfer stores and customer service was and excellent.

My Salon Stop · 1 day using the app
★★★★★
Shopify

Transfer went OK. The app does what it is supposed to do. Found the charges to be confusing initially. The developer has subsequently made them more clear now.

Developer reply ·

Hi, this is Guille from the Duplify app. We are sorry our app pricing model felt confusing. We try our best to be transparent about how our app works out. In short, our app provides you two options: one-time exports (where you pay a fee depending on which categories you decide to export), and a subscription service (meant to be activated once you have completed your export, it allows you to keep your two stores in sync). After your review, we have improved our app description. Thanks for proving your feedback.

HACKNEY NINE · 1 day using the app
★★★★★
Shopify

Was looking for an app to clone my store from one account to another. Worked perfectly. I had some questions and an issue and Guille Lopez literally responded to me in 10 minutes to help me with my questions. Highly recommend based not just of the ease of the app, but the customer service! Thank you!

Developer reply ·

That's great to hear! Thank you for writing a review, we really appreciate it.

Live Unstoppable · About 9 hours using the app
★★★★★
Shopify

Have used this app now to duplicate two site domains. So incredibly easy & had previously paid thousands for the work this app does in hours I can see there are some poor reviews which look completely unjustified...Are these sellers expecting the app to copy across all of its custom functionalities & guess at how their website is built. If you have a simple shopify theme and don't have tens of thousands of products I would highly, highly recommend

Developer reply ·

We truly appreciate you taking the time to share your experience with Duplify. It means a lot to us that we can help merchants like you streamline processes and improve productivity. Thank you for the review :)

Pott'd People (US) · 14 days using the app
★★★★★
Shopify

I would strongly recommend reaching out to the developers for instructions before using this app because the provided instructions & video are unclear and caused me many issues in my store. The developer did quickly reach out to me about these issues and was very kind and offered his assistance to resolve these issues and also refunded what I paid for the app which was nice. He also stated that he has made changes to the app to try to prevent these issues from happening to another user, so hopefully that is the case. I ended up deleting the app and just exporting my products (via shopify, just click "export" at the top of your products) then importing them into the new store which was so simple. I only needed to export my products but I'm sure if you needed to duplicate other data from your store then this app might be better for your needs. Just be sure to reach out to the developers for assistance!

Developer reply ·

Hi, this is Guille, CEO from Duplify. We want to apologize for any issue our app could have created. We are working to clarify what happened here. We've reached you in a private message, and we will work it from there. And just to be clear, our app is used daily by many store owners without any issues. Still, problems can happen, and this might be one of those cases. On a first look, we can see your export end up being set up with the same store for both the source and destination stores, and that provably was the problem. Our app has mechanisms to prevent that, but somehow you end up in that situation. We are working right now to clarify it, and fix it if needed. Thanks. UPDATE. We found out there was a way to set the same store for both the source and destination store, and that's what end up happening here. Now we have fixed that loophole, so this shouldn't happen again. We have been in contact with the team at Reluxe Vintage, offering our help to delete the duplicated products.

Reluxe Vintage · About 4 hours using the app
★★★★★
Shopify

we needed to completely build a new store for our uk distribution partner. scared about the process we just gave it a try with duplify. extremely easy and idiot proof. we had the uk store set up in a couple of hours. the copy of the store was brilliant and flawless. amazed and super happy!!!

Developer reply ·

Love to hear that! Thanks for writing a review :)

4T2, gone running. · 2 days using the app
★★★★★
Shopify

I used Duplify to create a second store, basically a carbon copy of my current store. It was so easy to use, and no CSV import or export required. Just make sure you turn off email notifications when you import all orders! I would highly recommend this app!

Developer reply ·

Thanks! We really appreciate you taking the time to share your experience using the app. And you are right, when exporting orders, it is recommended to temporally turn off your order email notification in your destination store to avoid getting an email for each new order created.

The Soap Bar Store · 13 days using the app
★★★★★
Shopify

Works great! If you are creating a second store, it's a must-use. The time you'll save is more than justified with their fair pricing. Also, support is 10/10. In the past, I tried to use another app which was expensive and didn't perform as well.

Developer reply ·

Thank you very much for your review! We are always super glad to hear happy customers. Thanks!

Natulim · About 15 hours using the app
★★★★★
Shopify

I've used this app multiple times, it is easy to setup and very time saving when you have to port Files and Pages. The cost makes sense. Last time we had a small issue with the import, the developer reached out to us same day letting us now how to fix and guiding the process until completion. Highly recommend?

Developer reply ·

Thank you for your review!

Saint + Sofia AU · About 2 years using the app
★★★★★
Shopify

Did what it was suppose to do. Normally don't give 5 star reviews but this app was simple, easy to use, and gave our team a 'small victory'. Also want to give Guille some credit - I think he might be a 1-man show with small victories and he was prompt in responding, clear in his communication, and has created a worthwhile app for the shopify community. Hope he continues to help sellers and has his apps found and used by other businesses.

ullo-dev2022 · About 21 hours using the app
★★★★★
Shopify

I've used this app several times and it does the job every time. Furthermore they have great and fast support! 5 stars.

Developer reply ·

Thank you for your review! We are honored to have you as our regular customer.

Canavita.dk · 9 months using the app
★★★★★
Shopify

Fantastic app and even better customer support. I have used this app twice now and on the second it did not all go to plan, however the customer support was right there and fixed the issues straight away. Highly reccomend!

Developer reply ·

Thank you for the kind words! We're very proud of our support team, glad to hear you had a positive experience.

MoringaProducts · 7 months using the app
★★★★★
Shopify

Easy and straightforward process. All our product images, including alt text, we successfully copied, all pages, collections etc.

Developer reply ·

Thanks for your review! And thanks for letting know others!

Perun moto · 1 day using the app
★★★★★
Shopify

Good app and works well, does what it promises to do. It's great if you need an entire store copied, which is labor intensive and difficult to do without a tool like Duplicate.

Developer reply ·

Wow, we're so glad to hear that! Thank you for taking the time to write a review.

LUXX · 5 days using the app
★★★★★
Shopify

Used the app and it didn't duplicate a ton of products and collections properly. Our store is a mess. Tried reaching out and haven't heard back either to fix it. Would love to get a response and get this resolved but for now this is the case.

Developer reply ·

Hi, we are sorry about that. We wrote you back to info@nestorliquor.com last Thursday, May 20th. The email was from support@smallvictories.co. Please double-check your inbox as it should be there. In any case, we reviewed your export, and we could see all products and collections have been exported, so we guess the problem might be something else. Probably related with a third-party app integration you might have on your original store? But let's keep the conversation through email. Please reply to our previous email or write us at support@smallvictories.co (with .co, not .com). Thanks and looking forward to having this issue fixed asap.

Nestor Liquor · 12 days using the app
★★★★★
Shopify

Excellent app. Can't make duplicating your store any easier. Customer service was also very quick to respond and efficient!

Developer reply ·

Thanks for taking time out of your day to leave a review! We're happy you're loving the app. 🙂

ShopViajecito · 7 days using the app
★★★★★
Shopify

This app worked exactly as described and likely saved us many, many hours of tedious migration. The directions were detailed and clear, it took just a few minutes to set up, and the full migration was complete within 25 minutes. Definitely recommend this if you're looking to duplicate your shop.

Developer reply ·

Wow, we're flattered! Thank you the review, it really helps and is appreciated by our whole team. :)

Brooklyn Candle Studio · About 1 hour using the app
★★★★★
Shopify

Excellent app from these guys. Worked really well, should save me hours developing my new store. 10/10

Developer reply ·

Thanks for that 10/10. :)

Stretch It Body Jewellery · About 18 hours using the app
★★★★★
Shopify

Fantastic App. Was exactly what we were looking for and at a fraction of the price of apps that were similar. Highly recommend!

GO GIRL · About 3 hours using the app
★★★★★
Shopify

I needed to transfer my products, pages and collections in a timely manner to a completely separate new wholesale site. I am really happy with the ease of use for this app and the results were flawless. Thank you .

Developer reply ·

That's awesome, very happy you found Duplicate and we were able to help! Thank you for writing a review :)

Unik Inc · 2 days using the app
★★★★★
Shopify

Super easy process that made the process of moving over a custom theme, collection templates, and products seamless.

Developer reply ·

That's the point of our app: make your life easier!

Thousand Helmets · 22 days using the app
★★★★★
Shopify

I rely on user reviews when selecting apps, hence I feel I must write this review. The rating is for the app performance and not the customer service. Our complaint was handled quickly and we have been fully refunded, however there was little admittance of the fact that the app doesn't work. Unfortunately the app has caused no end of issues. In past we have used another app to duplicate site to new regional sites and have never had any issues with data, pages, products, variants, links and images transferring across, however for some reason my IT chose this app this time round and each day we discover new issues. We expected to duplicate the site and then maybe spend a couple of hours changing certain information to reflect the region we were marketing in. Its been almost 4 days, and as we think we have sorted one problem, another one crops up. Firstly it didn't copy all the collections, so we re-created the two missing ones - no big deal, then we realized links had not updated and were re-directing back to the old site, which meant a few hours going though every page to update the links, then we noticed a product was missing, so again we put it on the to do list to create with all its variants, UPC codes, and images, then earlier today I was informed some variants inside products which had transferred were missing. This means we have to check into every product and see which variants are missing. Getting really frustrated, we deleted the whole product file and re-exported via csv from old site to new site. I admit our mistake here in that we deleted before we imported, which meant the images associated with the products were no longer in the file, and so the import had to have the image links removed from the csv. I have a lovely job now of adding every image back in, and as we have many images per each product, its going to be a long evening. The non performance on this app means we have incurred days of work and frustration, so the refund is actually meaningless as this app should not be on the Shopify app store in the first place, as it doesn't perform and causes so many issues, which when you are looking at a new website is the last thing you need. I can only imagine the positive reviews so far have been for simple sites without much in the way of links, collections or product variants.

Developer reply ·

We are sorry about your bad experience using our app. When we saw your first email, we offered you the option to check what had gone wrong with the export and try to export it again. But as you already had developers working on it and fixing some of those issues, we both agreed on just providing you a refund. In any case, we understand your frustration and the time you needed to fix those issues. We are investigating what might have gone wrong with the export and made our app to miss those two collections and some of your product variants. Our app proceeds a good amount of exports every day and noramally without any issue, so it could have been something as simple as the server temporary failing or Shopify's API having issues. But again, we understand your frustration and will try to improve our service so those cases doesn't repeat again.

MS SHAPE · 4 days using the app