Love My Libre
United Kingdom
Reviews (3)
No stars really. Cannot find where to cancel and no response from support. Everything is automated even when giving their email a support ticket is sent and no response. Tried to take £000s from my account. NOT recommended at all.
Developer reply ·
Hello Love My Libre, your account was canceled the same day you requested it (February 19th). We only charge money for any price plan that was actually ordered. If there is still an issue open, just reply to the support ticket - It will be answered in a quick manner. Best Regards Dennis - CleverReach
The app itself is great and brought really good results straight away so I was very excited to get the insights from my customers using Zigpoll. However, there are 2 concerns, which probably means I won't continue using it: 1. A response is each click from the customer so 3 basic questions (including asking if they have a moment to answer 2 questions) from one customer is 3 responses from my limit. I could see how I could really use the app in lots of ways but the way this works is too limiting, even as you upgrade the plan. It actually works against you using it! 2. Secondly, $100 is too much for a small business to pay to remove the logo. In all, I'm not sure I'll keep this now - a shame as it could really help my business, it just doesn't have the right pricing package.
Developer reply ·
Thanks for your honest feedback! Zigpoll can be used for a lot of different things so pricing is tricky to get right for everyone and it is why we chose the submission based model. That being said, we are always willing to work with our customers to find pricing that is inclusive of their individual needs and use-cases. I just sent you an email from jason@zigpoll.com in hopes I can get some more info from you so we can better accommodate you and learn how to improve our pricing model going forward. If you don't receive my email, please contact me at jason@zigpoll.com or by filling out the contact form on our website: https://www.zigpoll.com/contact . Thanks again!
Customer service provided a quick response and were very helpful in resolving my situation. Love the app for its flexibility and style. Easy to use and looks good too!
