Zigpoll Customer Surveys
by Argonautic Labs · launched
View in Shopify App Store ↗Reviews (556)
Intuitive and easy to use. Zigpoll seamlessly integrates with our technology stack and customer service is outstanding!
Love this app! Super flexible and tons of options/customization!
We've had a fantastic experience using Zigpoll at Pacific Packaging Australia. The app is incredibly flexible, easy to use, and has been a valuable tool for gathering customer insights, improving our customer experience, and streamlining our processes. A special mention to Jason, who has been absolutely outstanding throughout our experience. He's always responsive, knowledgeable, and genuinely willing to go above and beyond to help. Whether it's answering questions, troubleshooting issues, or helping us achieve something specific, Jason has consistently provided exceptional support. It's refreshing to work with a company that genuinely listens to its customers and is committed to helping them succeed. Highly recommend Zigpoll to any Shopify business looking for a powerful survey solution backed by an excellent support team!
We use this app every day for both automated and one-off surveys, and it works very well for our needs. The team is also incredibly helpful, responsive, and quick to answer any questions. Highly recommended.
Phenomenal app. You should always be gathering customer data, regardless of your business, and Zigpoll makes this easy (and affordable). The founder is also super keen to help where possible. My best advice is, use it yesterday, my next best advice is, use it today! Cheers Jordy, Watego
great customer service - we had problems with subscription pricing yet Jason offered solution promptly
Great post-purchase survey app with very responsive support We use Zigpoll for a simple post-purchase attribution survey in our Shopify store (“How did you hear about us?”). The setup offers a lot of flexibility, including custom answer options, multiple columns and good integration with the Shopify Thank You page. I also contacted support with a question about the free plan limits and received a very quick and helpful response directly from the founder, which I really appreciated. One thing that could be improved is the styling of the Shopify post-purchase block. Zigpoll offers several color and background options, and the selected colors are visible in the Zigpoll preview, but not all of them seem to carry over to the actual Shopify Thank You page. For example, I was able to select a pink/accent appearance in the preview, while the live Shopify page remained limited to white/grey background styles. But maybe that was just my mistake. Overall, a very useful app with a lot of customization options and great support.
Amazing app with simple to use features all the way up to advanced features that make a developer happy. 11/10.
Great survey app - extensive and thorough. I use Zigpoll for one big survey this past month to get insight into moving my product line forward and it really paid off. My customers sailed through it and answered every question. Easy to set up. Easy to get the results. I had one little misunderstanding at the end which was quickly handled and explained. Great customer service. Thank you Zigpoll - I'll be back.
Pretty straightforward to use, functionality we need is all there. Good reporting tools. The Zigpoll app is flexible and works well. Developer quick to respond and help with any questions.
Outstanding customer support. The app itself is very helpful and offers lots of insights and features. Would recommend!
I set up a post purchase survey, exit intent survey and abandoned cart survey. All are working good and the insights after just a few hours have been very valuable. The surveys are very customizable. Support was also excellent.
Easy to navigate and extremely helpful customer service! Highly recommend.
I love this app!! I have gotten so many great insights for my business, and the customer service is amazing. Jason was able to help me with exactly what I was hoping. I would definitely recommend this app!
Best App for collecting zero party data. Everything you can think of they have it. also the founder Jason is chill guy. highly recommend this app if you run beauty, health, supplement brands.
Extremely helpful support and very straightforward to use
It's a fantastic app. It's a steady part of the apps I'm using and I am intending to keep using it. Five out of five stars, would highly recommend if you need data on your customers.
The best survey app and the most helpful support! We have been using the app mainly for our post purchase NPS survey for a few years now. After moving to another customer service platform that didn't have a very robust native CSAT survey capabilities, we have started into different options. ZigPoll support built the integration for us in just 2 days! Highly recommend!
great app and customer service plus is very easy to use once integrated into claude especially and if any issues customer service answer within 24 hours and even fix it for you
Zigpoll helps us easily collect feedback from our customers. The survey builder is flexible, easy to use, and the insights help us better understand our customers and improve their experience. The support team has also been responsive and helpful whenever we've had questions or needed assistance.
This app has exactly what my company needed for a post-purchase questionnaire. There was functionality I needed, so I contacted support and they were able to add it in under a week. Great customer service and great app.
Very easy to set up and provides great insights. Would definitely recommend it!
Great app. Tons of flexibility. Excellent and prompt tech support. Works well with Shopify.
Best App & Customer Service Ever!
Highly recommend for any store that wants real insight into where customers actually come from.
Great app and great customer support. The founder Jason was great help!
Just came off a call with the owner; very helpful tips & tricks in order to capture more people. So far, a seamless experience.
We use it for a post order surveys, very useful app. Easy translations into different languages.
Super easy to use and really diverse, can have any sort of questions, answer variations and everything is pretty straightforward. Customer service is great, reply quickly and very helpful, Recommend!
Great app with so many options to customise. I love how easy it was to integrate with my thank you page and show new customers a survey. So many options on the survey, I'm surprised this doesn't cost more! Jason is also really helpful which is a great bonus!
cannot recommend this app enough. this is one of the very few apps on Shopify that just work brilliantly and deliver exactly what it says it will. we were blown away by how easy it is to use and how user friendly the UI is, not to mention it gives a goldmine of valuable data that helps us improve our CR and customer satisfaction. cannot recommend enough. Jason you did a fantastic job on this one!
I recently found this app. I'm trying to get more insight on my website and how customers feel around using it and about my products, I decided to give it a chance. Their free plan is a great way to start off and see how well these surveys go. I had a problem installing the survey onto my website. Within 24 hours Jason got back to me a few times after the first guide didn't work and was able to help me install the survey. Great customer service, while being super easy to use and implement onto your website. Would definitely recommend to anyone and everyone.
Zigpoll is the best post-purchase survey tool we've found. Setup is simple, the survey flows feel native on-site, and the response quality is genuinely useful for understanding why customers bought. We use it to feed ICP research directly into our creative strategy. Does exactly what it promises.
Really great tool to use! It's totally on par with every other larger enterprise review tools I've used in the last decade as a marketing manager. Highly recommend!
This app is a game changer. We're getting tons of information about why people are buying our products and how they use them, and we're not even offering any discounts to the users for completing the polls. Really incredible app
We love Zigpoll because it makes collecting customer feedback incredibly simple and actionable. The Shopify integration is seamless, the surveys look great, and the insights have genuinely helped us improve conversions and understand our customers better. Plus, their support team is excellent!
Super easy to use and integrates perfectly with Shopify. Helped us increase customer feedback. The customer support is also very helpful. Highly recommend!
Great app and great support experience overall. The Zigpoll team was very responsive, helpful, and quick to assist us whenever we had questions during our integration process.
Great app and customer service! Jason has been extremely helpful with every question or doubt we've had. Really like the AI insights that wrap all the customer behaviour in a few important points!
Amazing app, I went through 10 others and none of them had as many features as Zigopoll, very responsive support as well 10/10 Would recommend
Absolutely love this app, its done wonders for gathering data and feeling connected to our customers. Highly reccomend!
Highly recommend Zigpoll! The platform is super user-friendly for gathering feedback. Plus, their customer support is top-notch, they reply so fast and actually solve your problems. 5 stars!
We have used Zigpoll for a number of years and thing it's a great little app to conduct surveys. If we ever have a question or issue, we have contacted their customer support and they always have provided excellent customer care and solutions. Thanks Zigpoll team, it shows you really care about your customers. Kindly, John from Good Morning Snore Solution (MPowrx)
Required some assistance and received help the same day in order to make sure things were working properly. Sometimes in other apps I receive help within 2 or more days. This was a nice difference.
I used zigpoll to send a surveys to customers, it went easy using their ai. Editting what the ai created was easy. the customer service department is very helpfull and not in rush like those of some other apps i used. I like that u can handle all kind of surveys from post-purchase pop-up to email survey and pre-exit survey, here in the same app.
Great app with excellent support! Zigpoll was super quick to set up and thanks to the ready-made templates I was able to launch my first surveys right away. The interface is intuitive and the setup process is straightforward. What really impressed me was the support: they responded incredibly fast and were able to answer all my questions and solve my issues quickly. That kind of hands-on support makes a huge difference as a small business owner. Highly recommended!
Big fan! I use other apps for reviews, but prefer zigpoll for polling customers. Is way more detailed and customizable, and the AI insights are actually super helpful in summarizing data. The customer support is also top tier. Can’t recommend enough!
Great straightforward app with responsive customer service.
The AI is extremely inaccurate. So much that it's nearly useless. Don't include junk in the product.
Developer reply ·
Hi & Thanks for your review, I checked our logs and I don't see that you've ever reached out for support here. I am happy to help work with you to see how we can improve our AI analysis as well as suggest any edits which may make them more useful for your account. Please reach out to support@zigpoll.com and I will be happy to help ASAP via email or a 1-1 meeting.
Amazing platform and even better service. Highly recommend all stores to use Zigpoll, the insights is incredible. Easy to use – simply plug and play!
Great App! Super simple and nice interface and amazing support! 5/5
Great service and help from Jason. Very useful for small businesses trying to be more strategic with getting data from customers!
We've started using Zigpoll to request customer IDs on the thank you screen. The team was very helpful and assisted us with implementation! We will definitely explore further to get the most out of the surveys.
Die App ist sehr hilfreich, um herauszufinden wo die Käufe herkommen. Der Support ist auch toll. Nur das Backend der App finde ich leider sehr unübersichtlich und würde mir eine modernere, intuitiv bedienbare Ansicht wünschen.
Attribution is extremely hard to pinpoint these days. What I love about Zigpoll is you can see the entire pathway: what the customer clicked on or searched to find your site vs. what they self-reported can be very enlightening. The fact that Zigpoll can integrate with pretty much any platform we use is also a huge plus. Their customer service is unparalelled, we always get replies within 24 hours whenever we have any issue, and every problem we encountered has been resolved easily with their help!
I’m new to Shopify and was looking for a survey tool to use on my store. That’s when I found Zigpoll — and it’s been amazing. Whenever I have questions, the team responds so kindly and clearly explains what I need to do. It’s honestly so, so good. I highly recommend it! The data collection features are also very detailed and impressive. Please keep up the great quality. I’m cheering for the whole team!
Zigpoll is awesome. I needed a specific update for my form panels (checkbox randomization) and the founder actually made sure it was built and implemented for me within a week. It is rare to find a founder who listens to feedback this closely and acts this fast. 5 stars isn't enough – super happy with the experience and we'll be using this for a long time to come.
We've been using Zigpoll for about a year and it has been incredibly useful. Not only is it super easy to setup, but the number of customers who fill the forms is high enough for us to make meaningful decisions based on the Analytics. Lastly, support is fantastic! We had a billing question and got an answer within minutes of submitting it. We're really impress and could not recommend this app enough.
This app is exactly what we needed, gives us the opportunity to really get to know our conversion platform and learn more
We have found this app very valuable in obtaining qualitative post purchase customer feedback. There are many question types and basic styling is possible. Jason is super responsive when we have any questions. I recommend this app.
Easy to navigate and setup. Have had a few responses so far.
