DinoLoveStore
United States
Reviews (4)
The customer service from Joy was great. She explained everything in detail and even sent me a video tutorial!
Developer reply ·
Hi there! Thank you for highlighting our support team in your review This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service. DSers team
App is good but customer service is not so good. I have been charged twice for 7 month (both by shopify app + Dropify app). customer service fixed the bug and when I installed the app second time, I was charged again by both parties. Time consuming to fix all that, I asked customer service to give me an offer as an excuse, they refused. They don't care about customers, they only want you to pay the app. Sad... Now, the app does not work anymore, I can not access it. Removed it then I can not install it anymore. Customer support says he can do nothing because of weekend, I have to wait many days to have bug fixed. Bad bad service, how do you think I can manage my store????????
Developer reply ·
Thanks for your review of the app, and we're really sorry to hear that you had some issues with billing. It seems like the issue started because you created multiple Dropified subscriptions. It does look like it was all sorted out now, but I can certainly understand the frustration. We definitely care about all of our customers, and we'll continue to work towards improving our service and app. Meanwhile, please reach out to Dropified Support team to make this better. Thank you.
I love trackify! Very good app, works properly and customer service is excellent and very helpful! Worth the price! Many thanks ;)
Don't install this app, does not work fine well (all pages don't fire) and it does not uninstall properly, letting some code in your store. A big mess!!! Developper says everything works fine now on my store. Let me tell you TRACKIFY worked for more than one hour to fix this bug with your app. ;)
Developer reply ·
Hey there, sorry to read that you are not happy with our app. We are very open with our support and have worked with several stores to ensure that our app fully works with their theme, we would rather that you are not disapointed and would be more than happy to work directly with you to ensure that it works with your theme so why don't you give us a chance to ensure full compatibility with your store? If, however you would prefer to move on then the code that needs to be manually removed is below Remove {% include 'multipixel' %} from Theme -> Layout -> theme.liquid file. . Thanks, Stef (Multipixel Product Director)
