Oru Kayak

I haven't encountered any problem so far after a year of using it. A pretty simple and straightforward app that has helped us sort out hundreds of returns through our day-to-day.

We are so impressed with this app! We were working on updating our support center for our customers, and we went through all of Shopify's apps to choose the one the best fit our needs. HelpHQ was by far the best - it was so easy to make our support center look clean, professional, and easy to use. It's also incredibly easy to write and add articles, and customers can provide feedback with just one click of a button at the bottom of each article. We also had a few special requests, and Robert was so helpful in implementing some custom changes. This kind of support really makes HelpHQ stand out, and I would recommend this app to anyone who is looking to upgrade their FAQ page! 5 stars all around!

The Gorgias team (special shout out to Aasif) has been super helpful in transitioning from ZenDesk. We weren't initially looking for a new CRM, but attended a talk where Romain, the CEO, was a panelist - we were really impressed with the way they approach Customer Support, so we decided to do some research into their platform. After performing a trial, we decided that Gorgias was much better for us, in terms of Shopify integrations and functionality. We also really love the macros, and how intuitive and easy to use it is! Their customer service is also wonderful - they've answered every question promptly and thoroughly! 5 stars all around :).