Domestic Platypus
United States
Reviews (4)
Developer reply ·
We’re truly sorry to hear about your experience — and we understand how frustrating the template issue must have been. We’re committed to regaining your trust and would love for you to give the improved version of Stock Sync another look. If there's anything still unresolved, feel free to reach out directly — we're here to help.
Outstanding, simple to use app that does exactly what it claims to (for most, at the flick of a switch) and allows you to quite easily customize most aspects one might want to modify. There's even a Live Preview option which will allow you to test the features and customization before making them live on your site. The app is non-destructive and deactivating is just as swift as activation... simply toggle the app off and your product pages return to their original layout. This didn't work immediately work properly when I installed it as I'm working with a modified version of an older theme. I emailed support and Nikolay wrote me back within just a few minutes, having already adjusted it to work properly with my store! But it still wasn't consistently loading on mobile... I replied and let him know and once again he fixed it within minutes! This will work for most users within literal seconds of adding the app and toggling the switch... but even if it doesn't, support is phenomenal and quick to troubleshoot and solve for your specific store. One of the best experiences I've ever had with a Shopify app and an immediate major improvement to functionality on mobile... especially for products with a large number of photos. Highly recommended.
Ignore the positive reviews –– DO NOT INSTALL THIS APP – These guys ~might~ be *trying* to run a legitimate business (seems unlikely) but there are a TON of red flags here and plenty more shadiness once the app is installed. Upon installing this app you are then redirected to a page that AUTOMATICALLY START PLAYING VERY LOUD MUSIC and insists that you install their "CRHOME" (Google Chrome) app which will undoubtedly harvest more data from your business. Closing that and navigating back to the app, you're suddenly within a copy of your Shopify store... that's right, they just copied ALL of your data and put it inside a NEARLY IDENTICAL mirrored store. If you can manage to close the pop-over that really wants you to submit a 5-Star Review without using the app, you'll see a copy of your Shopify Dashboard... which will tell you that you already have orders to fill... your existing orders within Shopify. When you go to products, you'll see all your existing products and are advised that you can just "hide" those you don't want to fill with their app. All of the products they offer are just ported, rather random AliExpress products at marked up prices. It does look like they are at least trying to write better (not good) descriptions and offer some better photos. However, that's what they're offering, about 36 pages of AliExpress merch from various categories. There's weird info about Facebook ads. At first I assumed this might be recommended niches for narrowing marketing... just very poor suggestions like Target Audience: < 6500000 - General Interest but then it became clear that they've actually RUN Facebook ads (meaning they're also already retailing the same products) and had such impressive results as 35 Interactions... meaning the 'pre-tested targeting' suggestions clearly aren't good. That's about where I stopped, promptly uninstalled and demanded all our data be removed. Returning to the App Store page (which I had to load from their email as they aren't even coming up in the search) I also noticed the developer name... BEIDOU which is both the equivalent of calling your dropshipping company "GPS Navigation" and, conveniently, easily confused with BAIDU, China's equivalent tech company to Google which also runs shopping services. So... even if some people find that this app does work for them... orders do get filled, etc. It's primary function REALLY looks like a data mining. Shopify really needs to improve their vetting and update safety & security policies.
Developer reply ·
Thank you for your feedback, First of all, when you install our app, it won't redirected to any page that AUTOMATICALLY START PLAYING VERY LOUD MUSIC. Secondly, "BEIDOU" is our business name which has nothing to do with the "GPS Navigation", you don't need to worries this issues. Thildly, our team will work with your team to solve the orders quality issues, Shipping issues and help you to build your brand. And we are still growing fast, thank you for your feedback.
BE SURE TO REVIEW PERMISSIONS BEFORE INSTALLING Turnaround times are 5-7 business days *from the time they enter production* which is much longer than average for same product types. All orders are also placed on mandatory 24 hour hold before being processed, adding further delay. TeeLaunch is requesting an extremely high level of access & authority which is completely unnecessary and unrelated to their stated function. This includes access to ALL customer data whether related to TeeLaunch orders or not, control over all pages, the ability to create redirects and modify shop coding. Support's first step was to demand even further control. I placed three initial orders. The orders were pushed to TeeLaunch and appeared under the orders tab in the app. However, shortly thereafter I received a message insisting that the shop's master fulfillment setting be changed to "Automatic" or the orders would not be processed. Three days after the initial order was placed it still had not progressed from pending to production. As confirmed with Shopify support, this is not only unnecessary but highly unadvisable. TeeLaunch's API already had authority well beyond what was needed to create products, receive, process and fulfill orders. Further, the only legitimate difference between "Manual" and "Automatic" master fulfillment settings is whether the shop owner/staff need to click 'Request Fullfillment" prior to the order being pushed to the app. Pressed on the issue, TeeLaunch support staunchly stood by the requirement and refused to fill the orders until it was done. When the extent of the permissions granted to the app were reviewed, I confronted support about the extremely suspicious degree of access & authority and asked their reasoning. I received a one sentence response: "I can delete the app." Strongly advise any shop against installing this app until is reviewed further by Shopify and requested permissions are curtailed to necessary and applicable functionality.