teelaunch: Print on Demand

Very good fulfillment service with excellent customer support.

I have been with Teelaunch for a few years now and I think they have really great customer service! They are usually pretty quick to respond and always very helpful. You get a human and not an AI chatbot (at least while I write this). I've been selling their metal signs mostly, and there were issues with the shipping and packaging. But they have fixed the shipping partner issue so our customers now receive their orders in a timely manner which is awesome! They have gone though a few iterations of packaging, and that combined with better shipping partners, there isn't much damage anymore. If I did have a sign that arrived to a customer damaged, they have always been great about shipping the customer a new one. My customers now have a much better shopping experience!! I also really like their app- it's user friendly and easy to use- integrates with my stores well. I find it pretty reliable. I've tested other POD providers, and I think Teelaunch's customer service is the best

Their app will insert poorly optimized script into your website and cause significant problems to your website speed. I did lighthouse tests and Their script: "/sizing-charts-script.js" has a 1900 ms Script Evaluation delay that is more than every other app and scripts combined.

I've been trying to sign up for an acccount but it just keeps "thinking" and never connecting. Shame.

I have had so many issues with this company. I've been with these guys for 3 years and I sell 80 to 100 signs a month. They wont do anything to fix the problem. I've had 3 damaged signs this month. They package these signs in thin cardboard sleeves, its honestly a joke. I've talked to other sellers and they are having the same issues. They make you jump through hoops get a refund. They use a company in Louisiana. Also when I complained before the CEO was supposed to contact me but he blew me off. This company is the worst when it comes to customer service. I've been looking for a metal company unfortunately they are hard to find. The moment I find one, I am out. So if you expect to use them, prepare for big losses because you will be refunding $200-300 orders back.

Cannot sign in to the api. It stock in account creation page

A lot of orders errors. There must have been an issue where all files were compromised, but almost every time someone orders, I get an error and when inquire about it, they ask me resubmit the file. I'm going to be switching to another drop shipper app.

The only thing I'd prefer to be different with Teelaunch is the payment system. Right now, I pay the wholesale costs when an order comes through, and then Teelaunch pays me what the customer paid them (minus payment processing fees). If I didn't have to pay the wholesale upfront, and could just be paid the difference in prices, that would be wonderful! Otherwise, they're great! Their prices are low enough for me to sell the products at a reasonable price and still make a reasonable profit. Their customer service has always been quick to respond, and they have a great variety of merch items so I can give my (music) fans anything that I think they'd want. The fact that they integrate with Shopify, which allows me to have product listings directly on my website, as well as Spotify, YouTube, Instagram, and Facebook, is amazing!

BE CAREFUL! Exercise caution when dealing with TEELAUNCH. While they may fulfill a few orders promptly, ordering in more than a few orders poses a risk. They struggle to meet deadlines when you start submitting more than a few orders and to exacerbate the issue, they enforce a 10-day no-movement tracking policy. This means they acquire the tracking information but don't dispatch the item to the courier for an entire ten days. Unfortunately, this policy nearly compromised my business during the last Christmas season.

I have been working with the Teelaunch app for 1 1/2 years and would recommend it and the team of customer service. For POD I primarily use Teelaunch for the Metal Wall Art and the Laser Etched Cutting Boards. My customers RAVE about these two products! I create all of my own designs that are personalized, so every sign I create is different. Whenever there is a problem with a product (damage during delivery for example), the customer service is quick to respond and almost always resolves my issues fairly. You will never find a perfect service, with perfect products that always are without flaw - because people are involved and people can make mistakes. But Teelaunch has been great to work with and I find the team there to be kind, efficient, and willing to help at every turn. I've even needed to work out a bulk order and talked directly to the owner of Teelaunch to work out the details - which went flawlessly. There are hitches in every partnership - I wish the metal signs were packaged with more protection. But other than that, I have had a great working relationship with Teelaunch. Did I mention that I have hundreds of extremely happy customers that love the products that I get through Teelaunch? I use Teelaunch because of the unique print on demand products that I can sell through them - I recommend them for that AND because their customer service has been second to none for my business. Oh, and I really like the interface where I upload the designs. It is easy to use and SOOOO much better than some of the other POD services (and I use 5 others for a variety of products.) Each order is synced directly from my Shopify store and in the Teelaunch app I change the design to the personalized design. I can correct the shipping address there also. It's easy to use and never a problem to change out a design. When the order is fulfilled all of the tracking info seamlessly gets sent back to my Shopify store. Works like a charm! Highly recommend this app!

Been using them for a while and I'm finally cutting them off due to the fact that they will not let me cancel orders and get refunded even after they emailed me saying they are having major printing issues and won't know when they will be able to print my products. Also, they are always slow as molasses. And if they mess up your print, their reprints take even longer. Don't suggest printing flags with them. It will only frustrate you.

Teelaunch provides great customer service and numerous of products . Our recommended drop shipping company.

When utilizing a service like Teelaunch, there are important items to consider. Having an integrated app, a large catalog selection, and the manpower/facilities to fulfill & ship orders timely are the first things that are accessed. But one thing that most businesses overlook is how will the company respond to problems? It is inevitable that mistakes or systems issues will occur, packages will get lost or stolen, and sometimes the product itself will have an error. The key to making it through those rough spots is having a true partner in your business, that cares as much about your customers as you do. That's hard to find in the Print-On-Demand space, and I'm so happy that Chris (the owner) takes this aspect seriously at Teelaunch. I especially want to recognize Anthony, who has been my contact whenever I reach out to support. As a business owner, I want to know what's happening behind the scenes when there is a problem, because that arms me with facts/information to help my customers. A lot of providers will just give you bare minimum responses, without specific details, and that is not helpful at all. But Anthony will make sure that I know what really happened, and work with me on options to make it right (both for my business and for my customers)! He has even gone so far as to offer me a kind word when I was having a rough, stressful day to help me keep going. Thank you to Chris, Anthony, and the rest of the Teelaunch staff for offering products that the market wants, and for helping me to grow my family business. And most of all, thank you for being there with me to celebrate the wins, and resolve any issues/concerns when they arise. I'm glad to have you as a partner!

BEWARE Store Owners - teelaunch Customer service is seriously lacking. Be prepared to send 2-3 emails before getting the specific information you requested, if at all. Shipping issues from my very sample first order. I ordered samples on 2/25 and as of 3/14 the shipment still not received by carrier (USPS) despite listed 3-7 day production time. Multiple attempts to get updated information/status but have only been provided the tracking information again and again with no further explanations and no attempt to make it right. For example: If you are used to Printful's level customer service - you will need to drastically adjust your expectations for teelaunch. Aside from that, their pricing/cost is more favorable for the seller in most cases. Give them a try, but be aware they might not resolve your customer service issues to your satisfaction.

Had some issues, which they fixed. Thank you for the assistance on the matter. Very helpful when needed.

I've been using Teelaunch for 3 years. If you're looking for a top-notch product and unparalleled customer service, look no further. Not only are the quality of their products excellent, but the customer service experience is second to none. From design to delivery, the staff is quick to respond and very helpful whenever I encounter issues. The turnaround time is fast, and the pricing is competitive. I highly recommend Teelaunch to anybody who asks me how to make a store like mine because they're the best. Add this app if they have what you want and you won't look back.

Teelaunch is the best! I am using it and feel good about this app, Teelaunch has many good products for your choice!!!

Like one of the reviewers, i have been using this for a couple of years. Then they made an update and I was never notified until one of my orders never processed. I too was told I had to create a new account, only to find that my items i created were no longer in the app, but was assured when an order was placed it would sinc that product. There use to be an easy option once the product was create to push it to Etsy. That is now gone also. It was free and easy to use and now I have to pay for another app that will connect my Shopify items to Etsy. When I downloaded that and got two orders, one of the tumblers on each order was the wrong one...correct on Etsy, wrong in Shopify and TeeLaunch. I was asked if I had changed the SKU's. I haven't touched any of my listings in over a year...SKU's are auto generated...have no reason to touch them unless I intentionally don't want to get orders. Needless to say, the last couple of weeks have been a mess!!!

I worked well for years. I just updated the app and my existing order is gone. I'll have to refund the customer. Going to go with another vendor.

I have been happy with the quality of the products but after the update, all of my products and account settings are gone and I have an order to place. I need this fixed or I'll have to find another supplier!

THEIR RECENT APP UPDATE DELETED ALL MY PRODUCTS! Been using them since 2016 along with a couple of other providers here on Shopify app store and all has been OK, but suddenly they did an update and all my products are gone! I have written to them and they have not helped me at all! I have moved all my orders out of their site and onto their competitors who do a much better job with customer support.

ALL OF MY PRODUCTS AND ORDERS ARE NOW GONE AS A RESULT OF THEIR APP UPDATE! Worst update EVER! No warning, no information, nothing. One day everything is there, next day, GONE! Unacceptable!!

Today is Feb. 21, 2022. I've made a sample order since Jan. 21, 2022 and my status hasn't changed from "In Production." If I ever get my sample or my order canceled, I'll update this review. Until then, let it be known that this is an app to avoid. UPDATE Feb. 22, 2022: They were swift to respond, and provided insight on my problem. It turns out the product was out of stock but was slated for a delayed delivery. They said I should've received an email about it about 17 days ago (from the time of their response), although I couldn't find that email. Nonetheless, they seem very courteous, so no complaints there. I opted to wait for the product, so I'll provide another update when that expected in-stock date comes around. I'm updating my 1 star review to 3 stars. UPDATE Feb. 25, 2022: I found the missing email. It turns out it was sent to a different email address from the address I was using for my review/complaint. That's forgivable since it was a technical/configuration oversight on my part. In hindsight, we should've verified the address where the email was sent to cause I incorrectly assumed the address I was using was the same one they sent their email to. This happens when Shopify uses one email for accounts, and can use a whole other automatic emails; And within each app, another email can be used all together. It might be easier to have a single location where we manage all emails, and where & how they'll be used... But that's conversation for the Shopify platform itself, not you guys. I'm changing my rating from 3 stars to 4 stars. UPDATE Mar. 15, 2022: I received my item yesterday (Mar.14), a little over a week sooner than I was expecting it. Let me tell you, the product pictures didn't do this thing justice. I wish I could post a photo here cause it's pretty awesome. Things go wrong in life, but how you recover says a lot. Great job guys! I'm changing my rating from 4 stars to 5 stars.

I was amazed to see that they completely changed the app and have no way to import existing products, orders or anything. Unbelievable. I had NO notice of this either, probably because I had to register for a NEW account and they didn't have my email anywhere on record (even though I have been using this app for years). They sent me a canned response about this with a link to a video (that's broken - giving a 404) and no other responses after. [UPDATE] I’m updating this review. I think their rollout for this update could’ve been much, much better. However I’ve been working with Christopher on this issue pretty much all day. I have to say I am very impressed with his responses and attentiveness. I think the most important thing about any business is how they respond to issues when they inevitably arise. Teelaunch has shown they rise to the occasion.

Teelaunch is our favorite POD service out there. Hands-off fulfillment. Lots of products to choose from and wonderful print quality, with the best pricing as well. Super helpful and responsive customer service. 10/10 highly recommend.

I've been working with Teelaunch for a couple years and they are by far the best print on demand company you'll find. They are constantly adding new products other companies don't offer and their customer service is top notch.

I've been with Teelaunch for many years and they have always gone above and beyond. The product selection is excellent and I've had very few complaints over the years from my customers. They love the products I source from Teelauch. Pricing is fair, and you can easily make a decent profit on most products. Should an issue arise, they have a team of top-notch customer support people who are quick to respond and are always helpful. You won't find a better POD company anywhere else. Teelaunch has been an integral part of the success of my business.

We use teelaunch to offer our customers seasonal designs and unique products so we can get quality product out, fast! No need to buy bulk and guess size breakdowns and wait for production time. The DTG is top quality and products are name-brand.

teelaunch is my go-to POD app! Wonderful customer service with fast response time and resolutions - but I hardly ever have to contact them because everything runs so smoothly! The closest thing to set-it-and-forget-it that's out there.

I've used teelaunch on over 50 stores for over 4 years now. It's always the first app I recommend of all of the POD apps out there. It's super easy to use, straightforward interface, great product selection, prices, and print quality - and super fast and helpful customer service! Unlike many other apps, with teelaunch we don't experience stock issues or shipping delays - which is HUGE!

Please STAY AWAY from this app. Particularly if you have many SKUs; whenever you receive an order, it will require you to manually go to the app, find the order, and select MANUALLY which items belong to teelaunch and which items don't. It's an absolute waste of time. I had to refund my first order and delete the app after a week of trying to fix the app. The customer service is basically useless as well.

Been using Teelaunch for a year now and have to say there service has been great. The response time is amazing, good products. Keep up the good work.

love this app i love the fact that i can design flags and do not have to buy them in bulk to sell them

It is ok, not as expected, and difficult to integrate with 2 shopify stores. Also pretty complicated to setup if something needs to be configured on shopify.

Teelaunch is ABSOLUTELY THE BEST U.S. based Print on demand company! I've been using them for years. Their customer service is amazing. They get back to you the same day (during business hours), and often right away. Their products are excellent quality. I personally like their District T-Shirts because they are soft and comfortable 4.3oz cotton, which is slightly lighter than the standard 5 oz cotton shirt (which the also have). Teelaunch also has glass cutting board and printed-tile jewelry boxes. They stay on top of their subcontractors and send emails to us artists to let us know if they expect any production or shipping delays. True, Teelaunch may not have the largest collection of products, but they have all the basic items like apparel and drink ware. Their production creation tool integrates very well with Shopify. Yes, you need to have your graphics in specific sizes, rather than one-size-fits all, but I personally like that type of control. INSTALL AND USE TEELAUNCH! They are definitely worth it.

After using many POD companies, I have to say Teelaunch is the best offering consistently high quality printing and products. Most orders ship out quickly, every so often a random order takes a lengthy amount of time to ship, but generally they are speedy, and I have been pleased overall. Their customer support is awesome! Hands down the best of all POD companies. They usually reply same day within minutes or hours. They are helpful and knowledgeable and are always quick to be accountable and resolve any issue. My only complaint about Teelaunch is they do not have enough products. I have to use other POD companies to have a well rounded line of products. If Teelaunch carried them all I wouldn't mess with the other POD companies and their inconsistent print quality and subpar customer service. Items I would like to see from Teelaunch in the future, wrap around print mugs, puzzles, full print cosmetic bags, and more clothing options

Teelaunch's offers high quality printed products that sustain their image quality. Their customer service is on top of their game and they are my "go-to" app within Shopify and beyond.

Horrible and slow customer service, all orders during covid19 took over 3 weeks, and sometimes it took 3 days to get a response on the status of an order. We tried asking for an expedited production for a planned photoshoot and they weren't helpful at all

Teelaunch is better than Printful. Their customer service is excellent, I never had a problem with them. They respond very fast via email and even during this crazy covid 19, they deliver on time. Thank you, Teelaunch!

Super easy to use, you can get your store up in 10 minutes. Great selection of different products. A lot of USA made products as well.

I've worked with teelaunch for almost 2 years and the customer service has always been great. Every product or app issue I've had has been resolved. I would look into this app if you have print-on-demand needs.

We sincerely like this app as we do not feel like just another customer to them. They respond and do their best to help. You have to remember you are one of many e-commerce sites they have to support. Install the app and try it for yourself. Negative reviews can often be the result of many not understanding what they are doing much less following or reading up before they implement the app. Are they perfect? Is anyone? So far we have had a great experience especially in the stages of getting setup. I definitely would suggest. We use them to add to a business we already have here locally.

I have been using this app for about two years. Great selection of products. Any time there is an issue I need help with, their customer service has always been prompt to respond & extremely helpful. Kristy is absolutely amazing!

Awesome app! I've been using the Teelaunch app for awhile now and it's awesome. It's so easy to navigate and launch products quickly. They also offer some unique POD products that you won't find elsewhere. All orders are fulfilled in the US (not China!) so shipping to my US customers is super fast!

Great customer service and fast communication with sellers. They have a variety of products and keep adding new items. I love it about them.

I have been using Teelaunch ever since I set up my shop and had no issues. I recently had an issue with shipping and a order getting lost in shipping. This was during my busiest season (Thanksgiving and Christmas) and my customer was not happy at all. I contacted Teelaunch along the way and they did everything they could to make it right. I understand not everything can be fixed such as a lost package by USPS. They rectified the issue (on Christmas Eve mind you) and made it right. I really appreciate the customer service they have provided. I will continue to use them to fulfill my orders because of the customer service. Thank you!

I really hate to write a bad review on any business but I want to help any other business of making career suicide ..... because if you add this app to your store it will most definitely end up ruining your reputation/ good name. Shipping takes FOREVER ..... no matter what/when you order. Once our customers have recieved the long awaited items ...... only to find they are not even correct. Quality-control .... Not sure if this company has ever hear of the phrase quality control. The items came with the stabilizer on the fronts of some of my customers products .... lucky we do embroidery also and I knew what to tell my customers to do. Customer Service was email after email = nightmare. You get quick responses and then when they know something is wrong ....... you get NO RESPONSE. Your profits are completely eaten up by time spent on each order. They offered to resend products which my customer agreed to wait ..... the new products also toooooook FOREVER to receive. I emailed them asking when they would be in and the owner told me that ..... "oh they might be at my house" ..... only 1.5 months after ordering initially. We received the new order and it was WRONG AGAIN .... emailed the owner saying hat didnt come and got a quick response telling me "LOOK INSIDE THE BAG" looked inside the bag only to find out it was the WRONG COLOR ..... now no response. Communication / Customer Service is completely lacking. Also the products are cheaply made and sent incorrectly with NO quality control. They also offered to refund me because I ended up having to refund my customer because it took so long. They said they would refund the cost + profits lost (which came straight from the owner) and NOTHING. Which isn't even that big of a deal .... but they are a company who's word means ....... NOTHING!! Save your customers / yourself the headache. I would not recommend them ..........!!!!! Also the design tools are not easy to use ..... you have to have other software in order to create your products (if you are a beginner it may not be the greatest). There are others print on demand companies out there that you can design it right in the app. So the ease of use with the teelaunch app ..... is not the greatest. I will also add both times I have had the app installed on our multiple sites they have lied about where they are located. Who really cares / why is it that big of a deal.

TexasGalCorner Hi y'all, This was my 2nd Christmas season with Teelaunch and I have to say y'all did a FANTASTIC job. I did not have any delays or late orders or any other issues so far. Kudos to all of you Great performance Thank you and Merry Christmas Marion

My original review was from 2 years ago now (see below). I was pleased with them at the time (3 orders in) but now I am over the top thrilled with this company! I have used them for well over 2500 orders now and I can honestly say after using several other POD companies, Teelaunch is the best. I only wish they offered Larger Vinyl Stickers and Car Magnets. Other than that, I cannot say enough wonderful things about them. And Kristy in Customer Service is the Best! She deserves a 5 Star review of her own! My original review 2 years ago: 3 orders in and I am very pleased, so are my customers. First-order was for 12 vinyl stickers and my customer was thrilled with the quality and the turnaround time. The second order was for 12 mugs for an attorney. She was very pleased with the quality and turnaround time, as well. One mug's printing was a bit smeared looking, Teelaunch immediately reprinted and sent a replacement mug within one business day. My customer could not believe how quickly the replacement arrived. She told me that she was sure she would be waiting for an eternity. The 3rd order was for a mug and I was told by my customer that her gift recipient loved it. I would highly recommend Teelaunch. Easy to use app, wonderful quality and speedy service, not to mention their prices are fabulous. My one and only complaint is the s&h cost for multiple mugs. $74 is a bit outrageous for 24 mugs sent UPS Ground. I may have lost a sale due to this, but I am still hopeful.

They have amazing customer service and have always gotten my issues resolved in a speedy process! Great company

I am using Teelaunch as my primary POD app. So far all is good. Their support has helpful ( via email) when I have questions. The app, while a bit clunky, is fairly easy to use. I cannot comment yet on the quality of the products or speed of delivery, because I have not yet opened my store.

I have recently swapped over to TEELAUNCH and I must say although the way items are added is different than I am used to, the customer service is spot on, Kristy is AMAZING, she is like my own VA when I have a question, she is right back to me:) The quality of the pillows I have ordered and the delivery to customers has been great thus far, I look forward to trying new products with them soon.

Working with this app was great. Very easy to create items and they give you a template to work with! I would recommend this absolutely!

Teelaunch has been a great POD partner. They have lots of apparel to choose from (among other great items) & at a price you can work with. Customer service has always been on point! If you need a question answered Kristy will be there to help you along the way.

I live the app, I do feel as though the sizes run a little large so the snap is not a small which is a little disappointing.

I’ve been in the POD space for about 6 years. Started on other platforms before there where a ton of integrations for Shopify and since then i’ve moved to creating Shopify stores. Finding a reputable POD partner was not easy. No need to say names but i’ve tested plenty of them and TeeLaunch quality exceeds the others and has great prices as well. I initially tested them out for Canvases and they blew the other POD I tested out of the water. The quality of print, vibrancy, and canvas material was on another level. After that I decided to test them for clothing and again was surprised at the high quality of print compared to the other POD i’ve used. To top it off they actually have a customer support team that responds extremely quick as well as on Saturday and Sundays. To me that type of support is extremely important and rare now a days. One thing they could work on though is shipping times (only a few other their products are on the slower side). Their in house items like tumblers i’ve seen ship same day which is insanely fast for a POD company…and i’m talking actual scans from USPS receiving the package the same day. Canvases and some others take a bit longer than I would like. Besides the shipping times for some items, TeeLaunch ticks 3 very important boxes for me: Quality, Support, and Price. Plus they are always adding new products, and their product line is very unique with items not regular found from other companies.

This is one of the best apps, with the greatest customer service. I appreciate the team and the hard work they do

After trying many other POD apps/companies, I'm circling back to Teelaunch. Products are always great quality and I can rely on my orders being filled correctly and quickly. Seller support is also very responsive.

I love the selection that relaunch has. I have yet to have an ordered fulfilled, but am excited about the products.

Started using Teelaunch to sell tumblers recently. Will be trying new products soon. So far the experience has been great. Super fast production times and really responsive customer service. Very happy so far.

TERRIBLE CUSTOMER SERVICE. ALL of my sneaker orders had printing errors and DID NOT have my Logo. They refused to refund or correct and re-send to my customers.

Teelaunch has been great for my business. Hundreds of orders and zero issues. Their customer service is amazing as well. I'll admit it was scary handing this portion of my business over to another company, but they handle things like I would. Absolutely zero complaints. Keep up the good work.

I have been using Teelaunch exclusively for my shop for a little over two years now. While there are some bumps once in a while as is to be expected with any POD, they have always worked with me to resolve any issues I encounter. Out of over 1000 orders I have only ever had returns due to customers not expecting the small size of the small blankets (even with dimensions posted). I have since removed the size option and havent had any further issues. I have all 5 star reviews on my Etsy shop, which focuses largely on blankets, and a few pouches, tumblers, tapestries, wall art, and tees. The blankets are extremely high quality and everyone that has touched one or bought one from me has been extremely satisfied. I have done expensive custom pieces for coworkers with nothing but rave reviews. As I said before, during times where there have been hiccups, delays in shipment time or a customer request to change something they weren't fully comfortable with, Kristy and Dave have made sure to resolve the issues for me and respond in a timely fashion. They offer a unique variety of products as well which is awesome. I would say that overall they are an awesome company striving to grow and add new products to their offerings. I see active effort on their part in resolving issues as they arise in quality control and fulfillment times, and a true desire to put out high quality products and make sure customers are happy. As a small business owner new to this business model that would not be able to afford my own equipment and overhead to run such a shop, I am extremely grateful for this company and the possibilities it opens up for me. I have tried Printful as well but the profit margin is so small with their super high prices. Teelaunch makes sure to price so that you can actually make money on your sales. That is a huge plus. Just stay in close communication with your customers if there is an unforseen delay, I have had minimal issues in so doing during the hurricane and shift in production facilities that slowed down orders. I see negative feedback on here but honestly, fulfilling probably thousands of orders a day, there is bound to be an issue here and there for any company, it is all in how they handle the hiccups. They strive to show a pattern of improvement in every area to build a stronger and more useful service as time goes on. I also want to mention their designer Andy is awesome. He answers technical questions and offers helpful feedback even after business hours and literally edited a design for me when I was stuck on an expensive custom order and trying to figure out Photoshop. I cant number the amount of tedious questions he has happily answered as I was learning the ropes and building my shop and trust in the company. He is a another reason I truly love and appreciate this company. Give them a shot.

I've been working with teelaunch for a little over a year, and I've had an entirely positive experience. Here are some of the things that I appreciate about teelaunch: * awesome customer (seller) experience - customer service team responds within hours and provides helpful responses * products ship in a timely fashion 99% of the time * great product selection - and always expanding * many fulfillment partners for some types of products, including worldwide fulfillment for faster shipping to international customers - makes a huge difference for customer experience when receiving item in a shorter timeframe Honestly, after working with teelaunch for a year, I have nothing bad to say about them. I have been selling POD and working with other vendors for over two years, and teelaunch is one of my favorites. Easy to work with, reliable, good communication. Sure, there are things that happen from time to time. Maybe a specific fulfillment partner has a problem that delays some orders. But that's just how it goes no matter who I'm working with. And I find that teelaunch's customer service is a cut above, which helps tremendously. Honestly, I wish I could think of something to criticize about teelaunch because it might lend more credibility to this review. But the honest truth is, I have no complaints.

Truly love this app! Been with them for a year and it keeps getting better and better. Their products are always the cheapest and so far they have always been great quality. Their customer service is phenomenal.

Worst application for international shipping. I had to refund a lot of orders, because their tracking for the international orders does not work. If you are selling worldwide, I would not suggest Teelaunch as your POD partner.

The hiccups with the database has been a hassle. But, other than that, you guys are always on point. Love you guys.

Thank you for the opportunity to build my business. This app is amazing for Small Business Owners. JB/ Owner Brookes Empire LLC

I use this all the time for promo t-shirts for my hair care company - https://www.bigkizzyhair.com I LOVE IT! Great quality and even better prices.

I used this app to help make shirts for my store. The app is really easy to use, the product adds to the store with ease, and the prices are quite low for the quality of product you recieve. I've tried a few other POD services, and I always end up stocking my shop with Teelaunch products more so than any other supplier. It would be great if there was a simple way to add varients to a product already in my shop, or easily make edits to the graphics once in the shop, but being able to load a graphic to many types of tops all at once is amazing. Highly recomment

Excellent customer service thanks, Christoper! Looking forward to new features and products. Give them a try!

BE SURE TO REVIEW PERMISSIONS BEFORE INSTALLING Turnaround times are 5-7 business days *from the time they enter production* which is much longer than average for same product types. All orders are also placed on mandatory 24 hour hold before being processed, adding further delay. TeeLaunch is requesting an extremely high level of access & authority which is completely unnecessary and unrelated to their stated function. This includes access to ALL customer data whether related to TeeLaunch orders or not, control over all pages, the ability to create redirects and modify shop coding. Support's first step was to demand even further control. I placed three initial orders. The orders were pushed to TeeLaunch and appeared under the orders tab in the app. However, shortly thereafter I received a message insisting that the shop's master fulfillment setting be changed to "Automatic" or the orders would not be processed. Three days after the initial order was placed it still had not progressed from pending to production. As confirmed with Shopify support, this is not only unnecessary but highly unadvisable. TeeLaunch's API already had authority well beyond what was needed to create products, receive, process and fulfill orders. Further, the only legitimate difference between "Manual" and "Automatic" master fulfillment settings is whether the shop owner/staff need to click 'Request Fullfillment" prior to the order being pushed to the app. Pressed on the issue, TeeLaunch support staunchly stood by the requirement and refused to fill the orders until it was done. When the extent of the permissions granted to the app were reviewed, I confronted support about the extremely suspicious degree of access & authority and asked their reasoning. I received a one sentence response: "I can delete the app." Strongly advise any shop against installing this app until is reviewed further by Shopify and requested permissions are curtailed to necessary and applicable functionality.

Best Fulfillment App ever Friendly support, Best Qualify, Quick Shipping Thanks Teelaunch very much

Perfect service! Prices are cheaper than competitors, at least for our products, and their customer service is always just a quick email away. They handle issues promptly and professionally. Sometimes they even took the hit when it wasn't their fault. I am very impressed with them and would recommend them to anyone starting a drop shipping business. -H

I've worked with teelauch for about a month. I had no issues. Creating products is pretty easy and their POD (Print on Demand) screening process is excellent. I'm very happy with the quality of their work. The quality of the products used and screen printing performed are top notch.

Great products and customer service. I love to work with them.

Excellent App and Service from Teelaunch. Awesome Prices! Great printing and product quality. Looking forward to doing much more continual business with them. Thanks Team!

I have been working with the Teelaunch team since Oct 2017 and I think I am qualified to give this 5 star review after that amount of time. We started with mugs and then did some apparel and bags. Everything has been great. The customer service has been excellent. Any issues have been quickly solved and to a higher standard than expected. My only complaint would be the expensive shipping to Australia on a lot of items killing the profit margins because we currently don't have a great exchange rate. So I would like to add more products but can't right now. That's not really their fault, it is what it is. I have dabbled with other suppliers and while you might save a dollar or two somewhere else, it's not worth the headaches if you have a problem. Highly recommend the teelaunch app and team.

The customer service for Teelaunch is terrible. Especially if you get Dave. This app is clunky compared to others such as printful.

Excellent app, quick interface would highly recommend.

You'll be in for a shock if you encounter Dave. Unprofessional, rude and either does not know how to solve issues or refuses to. Trying to order samples for a store, paid in full upfront per their instructions, now they are refusing to i) fulfil the order ii) refund the 50% (for sample) unless they see screenshots because it does not show in their system. So sent screenshots, even then they claim they now need access to my store to verify the order, because apparently i) their app, ii) their PayPal, iii) our PayPal screenshot iv) the orders screenshot per their request are insufficient. What a waste of time. Refuse to resolve issues. Obviously not vetted by Shopify. Highly unprofessional, thieves. Absolutely disgusting.

New Wine Tumblers are amazing!!!

Easy to install have not yet used... so we will see

I was having some issues loading an image and reached out to customer service.,,,I was extremely frustrated. I was contacted by the CEO directly and got my issue resolved pronto. Response time was fast and the info was spot on. He was very understanding and most of all very helpful. They believe in customer service and backed it up 100%. I highly recommend.

Awesome app, super easy to use and implement. Love it!

Why I left 3 stars? I loved this service I hope these guys read all comments) But I simply beg you to make it quick and easy to make a manual order with the image uploaded and not create a pile of product twins in your store. The way that now exists is a mockery of the users. All large print houses have a way of manually loading images and creating an order directly in the office. Thanks Jeffrey

Spoke to the creator of this app over LinkedIn awhile back. Really nice guy as he reached out to me because I also have an app on Shopify. Having talked to him, I thought I would install his app and check it out. I must say, it is a great design and is very easy to use. There is a wide selection of customizable products available... and it is very easy to add your designs to those products. If you are newer to Shopify, and want customizable products, I would recommend this app because of the quality and the ease of use.

Works great! Thanks! Easy way to set up a shop and sell some tees.

great app love it made adding clothes to my shop so easy

an amazing app for anyone looking to make clothes

Very easy to use and look forward to more interaction.

BE CAREFUL - CHECK THEIR WORK BEFORE PROCEED TO SELL. Their marketing presentation and the initial set up process are flawless. very easy and convincing... pricing they display are also the best in the market. BUT. be careful, you never have a chance to check their work since they directly ship a product to a customer. We decided to place test orders for our staffs (Strongly recommend to do this to avoid the same mistake we made). 1. Shipping method they used from their factory was 'terrible'. The wrapping was terrible, and the shirt/hoodies were jammed in. - it is nearly a professional packing. 2. Most importantly, the design was not printed correctly (it was completely off). we printed 6 samples, The design of it was printed all wrong size, wrong locations. "each shirt" has a slightly different location and size. They do not print according to the design you signed off. 3. The material of the shirts/hoodies are very poor and it is nearly identical to the sample photos. Customers also complained. it has a very strong chemical smell when arrived. (due to prewashed) We use different vendor now and specify the same pre-washed but it does not smell like the one we received from Teelaunch. 4. Customer service is close to none. the only way to get hold of them are 'chatting' in general, and they almost never call you back. we had to call so many times to get hold of a live- person. Please do not get us wrong. we do not mean to put them in trouble. however, we thought it was fair to share our experience so that you will not have to go through the same experiences we had. We had to contact all customers and asked them if they received the correct design shirt/hoodies. "every customer' replied and said "no" So we issued a full refund to do the right thing. Good: They did realize that it was their fault (after we attempted to call, email, chat with them). They simply asked us to show them a proof so we forwarded all customer's messages as well as the photos of the test orders we made. After 2 months later, they issued a full refund. They are at least honest but they are nearly Pro level that you should not count on. - Best advice. - Stay away. if you decide to use them for some reasons, make sure you place your own test order so that you know what you are dealing with before you sell it to your own customers. we have many photos if you would like to see. (there are multiple factories in the US and they do not know which factory your product will be shipped).

It's Marvelous! Estoy encantada con esta app, justo lo que necesitaba para mi negocio!! Muchisimas gracias por su trabajo!!

This is my first business and the app is useful, easy to use!!

This was easy to install and only had a few issues trying to place a custom order, but I figured it out! So far, all has gone well and the quality seems just right. I wish they had zippered hoodies and baseball tees!

Exactly what we're looking for.

This is what an app / service should be. Awesome UX, great customer service, and brilliant business model.

I've been enjoying this app in a BIG WAY. The interface is easy, well-designed, and fun to use! Customer service responded within a day, and answered my question in full. The product offerings are better than all the other on-demand print production apps that I've seen, with competitive prices. Just made my first order, so I'll find out about quality when it arrives, but so far I'm a huge fan and look forward to making more things! Highly recommend.

The ease of use of their system is great. I haven't had a print order fulfilled by them yet but making the products has been very easy compared to other companies.