Woof Pack Online
Australia
Reviews (6)
I installed this on my Shopify app last year but haven't had a chance to set it up until recently. I'm clueless about any Accounting apps so i wasn't sure what I was doing. David from Customer Support was very helpful and patient and my integration issues were resolved in no time. App is straightforward after all! Highly recommend!
Quinn has been a great help! So easy to communicate with and she has resolved any confusion I've had! The app is also straightforward to use and set up compared to the other Affiliate apps.
Developer reply ·
Thank you so much for the wonderful feedback and 5-star review. We're thrilled to hear that you're enjoying our app and service. Please feel free to contact us at support@bixgrow.com anytime if you need help. We are always happy to assist!
I got scammed by a customer who raised a chargeback against his purchase straight after the product was received. I contested the chargeback, but unfortunately, the customer's bank sided with their customer. Shop disabled my store from being seen by customers for 1x raised chargeback in 6 years. This app surely has high expectations from its customers when the app lacks customisation and functionality. Goodbye SHOP! Update: I was going to deactivate so I could delete the channel but app wouldn't even let me click on the deactivate button.
Developer reply ·
Hi there, thanks for taking the time to review our sales channel. I understand you've some frustrations about your account having issues relating to the eligibility. In order to avail of features such as Shopping and Discovery in the app, we ask merchants to meet certain eligibility requirements. You will still be able to install and use the sales channel, and your customers can continue to track their orders, view recent orders and see the available contact information for your business. Chargeback rate under 1% is one of the requirements as listed here https://bit.ly/3A4GLgJ . The bank returns their decision in relation to chargebacks, and that is what we use towards the rate. We don't have any input in that decision. If you'd like us to investigate if there was an error in relation to your chargeback rate, or advice on it, please don't hesitate to reach out to us by starting a support request via this link so that we can authenticate you on the account: https://bit.ly/3NehLrk. If you wish to discuss the nature of chargebacks in general, and try and get some advice on how best to avoid them, please reach out to Shopify support here - https://bit.ly/3EgQp0N Best wishes, Brian, Shop Support
I've used the app in both free and paid/subscription models. I needed the added features that weren't available in the free one. I like that the app is straightforward to use and the paid plan doesn't lock you in. I've recently had an issue with billing, but it was quickly resolved by Powr support through Shopify. Thanks, Gaukhar for your assistance.
Developer reply ·
We're very happy to know you've had a good experience us! Thank you so much for your review 💙️
The app is straightforward to set up. I did encounter a minor glitch but I only had to restart the app and all was good. Thank you to their friendly and helpful support staff Hana for her prompt assistance and efficient service.
After installing the app, my first impression was to uninstall and delete because I found it buggy. After contacting support, I realised that it was my set-up that was buggy as I didn't do it right. Overall, this is a great addition to your shopify store. Amazing customer support service if and when you need it I highly recommend!
