OuiSi
United States
Reviews (4)
We've been really pleased with the responsiveness of the team and the app suited our purposes. Recommend.
The app does what we need. More importantly, the Timesact team is incredibly responsive and helpful and have assisted us numerous times. Thanks team.
Developer reply ·
Thank you for the great review! We appreciate the support and we look forward to making the app meet your needs better and better. We also appreciate your patience and the fact that you communicate with us so well. It's a great foundation for a long lasting partnership. Best regards, Andrei from Timesact
Overall, I'm quite pleased. Customer service has been top notch, a rarity I'm finding with the App Store. I wish the customer reviews were sortable as our reviews are excellent, but I think you either choose a sortable-review app, or the visual one. If the latter, can't beat Loox.
I’m writing this review a week in. I actually think in the long-term this will be a good app for my store. But the on-boarding and customer service has been very disappointing. First, be aware that Klaviyo customer service is run by chat. I’ve had to enter the queue for that chat three times, the first two because I missed my moment to chat. The queues are upwards of 30-50 people long, which takes 30-45 minutes. And if you miss your window, you get back in line. It took me three hours in total to get a response. Second, while sales people were quick to respond in order to get a signup, they’ve all but ghosted since. For example, I emailed about my help-chat challenges and I heard nothing back. Third, they suggest you sign up for a paying account way too early. I HIGHLY recommend getting your customizations set up first. Klaviyo WILL start sending their own newsletter sub confirms, whether you’ve customized or not. All in all, I’d break it down like this: on-boarding and help desk 2/5; platform potential 4-4.5/5.
