Collory
Germany
Reviews (3)
Die Art der Abbuchung ist nicht transparent. Obwohl die App deaktiviert ist wurden innerhalb von 1h 300 Views erzeugt. Laut Entwickler wird nach Anzahl der Views abgerechnet. Für mich ist das fast Betrug und die App sollte als unseriös gemeldet werden.
Developer reply ·
Hallo Collory, Vielen Dank für Ihr Feedback. Wir möchten klarstellen, dass Ihnen tatsächlich keine Kosten berechnet wurden – die App war nur 3 Stunden installiert und es sind keine Gebühren angefallen. Unsere Preisgestaltung ist in unseren Tarifdetails transparent aufgeführt. Sollten Sie Fragen haben, steht Ihnen unser Support-Team gerne zur Verfügung. Mit freundlichen Grüßen, Chloe
Poor support! something went wrong with my payment while having Campaign starting. My account was suspended and my campaign+Flows was stopped. For me this is not a professional move how to treat customer and stopping flows and campaigns without any contact!! Also the support did not helped me. I am not able to pay and still waiting for support to help me. Because i can not make payment by my self. This is very very poor. I will move to another email marketing app
Developer reply ·
Hi Sami, it looks like our Support team was able to get this resolved shortly after you shared your feedback. I'll reach out to you via email to make sure you're now satisfied with your experience. Moving forward, reach us at to feedback@klaviyo.com if you feel you're not getting the support you need. We are always here to help!
not working 100%. Many mistakes and not able to make style changes easy without writing code. Also you can not translate all text just parts.
Developer reply ·
Dear friends in Collory shop I wish to apologize for the inconvenience you faced when working with our service. We appreciate the feedback you gave us with your review. It will help us immensely to improve our service. I sent you an email and explained the reasons that led to your unpleasant experience but I think it might be helpful for other visitors of your review if we mention some of them here: 1. To be honest, we found out that we had missed 2 messages from you on our chatbot, which was because the person in charge at that time was not available and forgot to change his status. Although we replied to your email, we are very sorry for this inconvenience and our rookie mistake of missing the chat. 2. It seems you needed some style changes, like changing your bundles' positions, which you couldn’t achieve on your own. A lot of the style customizations are not available in the admin panel to keep the panel simple. Instead, our support team handles the detailed customization requests. 3. Lately, the style change requests in our support service have increased considerably and as a result, we have decided to redesign the admin panel so that we can add more style change options to our admin panel. This redesign will be released in a few weeks. 4. You needed to translate some parts of the cart pop-up but you couldn’t. I think the reason is that the translation of the cart pop-up’s sections was in another part of the app's admin panel (not in the customization tab). It’s on the cart pop-up section of the Options tab in the admin panel. 5. You needed to show your bundles at the checkout. We don't have this option in our app because Shopify doesn't let us add any elements to the checkout page. Shopify plans to grant this access to apps in its new themes’ options. As soon as Shopify releases this new option, we will also add this feature to Fast Bundle. At last, we want to apologize again for your unpleasant experience and thank you for your detailed feedback. With regards Product Team at Fast Bundle
