The Groovy Gaijin
United States
Reviews (3)
Deceptive practices. We have tried canceling our subscription after being billed the first month. Instead of canceling, they automatically upgraded our account to a pro account. Subsequent requests to switch this to the free plan or 29$ plan via their contact page and through the subscription page (until them billing us was resolved) was met with acknowledgement only to find they've been charging us this higher rate for months now.
Developer reply ·
We understand that uninstalling an app from your store can be complicated and are sorry you did not successfully uninstall Sales Pop when you first reached out to us in February. We did try following up with you after noticing that you disabled Sales Pop, but did not uninstall. As we do not have access to your Shopify Admin and are not able to uninstall for you, your subscription remained active. Sales Pop will auto-upgrade you to a higher plan tier if you exceed your session limit unless you disable auto-upgrade. Many of our subscribers find this useful as they do not want Pops to stop displaying if sessions are exceeded. Your most recent charge has been refunded.
Developer reply ·
Hi there, This is Alexander from Ali Reviews. We are glad that you have had a great experience with our support when using Ali Reviews. Thank you for using and trusting us. Last but not least, we really encourage you to check our OneCommerce website at https://onecommerce.io/blog/ for the latest news regarding Ali Reviews. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Regards, Alexander Ali Reviews by OneCommerce
Pauline was super helpful and informative
