My Bougie Bottle
United States
Reviews (5)
Support is prompt and extremely helpful!
The sales team (CHRIS) convinced me that our sales were hurting because we were lacking their services. As a solopreneur running a small business, I was very hesitant as we don’t advertise and, therefore have not a lot of monthly visitors, however, CHRIS convinced me I needed Justuno to increase conversion on my website. I paid for 3 months, of white-glove service- there was no other option for what they were selling me. The first round for Black Friday went well- the banners matched my website and branding and they got everything up in time. No conversions. Then the white glove service told me they would start working on my Christmas banners and get them going for the first week of December. That week came and went and at the end of the second week, they finally had my banners up 2 weeks too late. Well, guess what? No conversions. I had a meeting arranged to discuss New Year’s strategy but a series of events occurred- my dog needed urgent vet care, then my daughter was admitted to the ICU, etc. In January, when I emailed them about my disappointment from the last round but still expected my banners for January which I PAID FOR, they cancelled my account and robbed me of one month of services! I am not one for writing negative reviews, but I feel compelled to share my terrible JUSTUNO experience with other small business owners. DO NOT WASTE YOUR MONEY. THIS TEAM DOES NOT CARE ABOUT YOUR SMALL BUSINESS. THEY ONLY WANT YOU TO SIGN UP FOR THEIR EXPENSIVE 3-MONTH TRIAL TO RIP YOU OFF. This is the absolute worst company! They are thieves and only care about their big clients while stealing from small businesses! I will NEVER USE JUSTUNO AGAIN AND WILL BE SURE TO SHARE MY EXPERIENCE WITH ALL MY FELLOW BRANDS AT THE SHOWROOMS WE SHARE ACROSS THE US!
Developer reply ·
We understand you were unhappy with the service you received with Justuno. In reviewing your file we found there was some confusion on what Justuno provided and we attempted to clarify that with you and find where the miscommunication took place. If you would like to continue that conversation please reach out to our VP of support Kelsey who you’ve been emailing with. You requested we downgrade your account, not cancel, which was done. In fact, your account is still installed and using our promotions on your website now. We have refunded your last payment in understanding that you feel you did not receive the services you signed up for.
Grateful for the amazing support from Onur - truly the best customer support ever! Working with Onur has been smooth and informative, thanks to his wonderful help. Excited to see what the next year brings us! If only Onur worked in our office – his patience and dedication is unmatched!
Developer reply ·
We're thrilled to hear that Onur has provided you with exceptional customer support. We're dedicated to making your experience with Enhencer the best it can be, and we're excited to continue supporting you in the coming year. Here's to a successful and exciting year ahead!
Charlene helped me with my issue right away. I didn't have to wait long at all for her to resolve my issue :)
The App was confusing at first, but Customer Support was super amazing and helpful. They provided detailed information and solutions to work through the bugs. Thank you!
Developer reply ·
Thank you for your amazing review! You def made our day and we're so glad to hear that our customer support team was there to help you with some bugs and questions! Please reach out if you need further support, we're listening 24/7 😊 Have a lovely day, Customer Success Team I Shop Circle
