Carpe
United States
Reviews (5)
Easy to use app, with excellent customer support. Quick replies, very helpful!
Developer reply ·
Thanks so much for the kind words! Providing an easy-to-use app and responsive support is exactly what we strive for. We appreciate you being a customer!
Quietly broke the integration that sent form submissions to our gmail & no response from their support in 72 hours. I wouldn't recommend to anyone
David & Ross are extremely helpful and are always quick to answer questions if something comes up. Tracking has been extremely accurate for Google Ads & GA4.
Great so far! Will update this review as our experience continues but so far everything has been working well with the app.
Probably a very very good app for people who want something plug and play, because their philosophy is a pretty walled garden approach of "just contact us if you want to change anything", which in practice means communicating via miserable ZenDesk help tickets (and being on the receiving end of "type your response above this line" is an experience I've never enjoyed), but I understand why ReCharge may be in a position where this is really the only viable option for them. For someone who's trying to customize their store heavily, this would be challenging if not for EXCELLENT support agents like Jairus. THIS IS A 11/10 REVIEW FOR JAIRUS. Jairus (and likely many other great ReCharge support agents) has gone above and beyond stated ReCharge policy to help me figure out stuff about how the app works that doesn't seem to be documented anywhere. Or maybe it's documented in the dev section, which I haven't thought to ask for access to yet, so hey - maybe I've been the only one getting in my way here! Overall, don't love the ticketing support system, but I do love the folks on the other end, particularly Jairus. Thank you Jairus!