Mason & Olive
United States
Reviews (3)
downloaded app 10/20/25 did not use app, items were hard to find and not easy to drop, charged 54.99 on 11/9/25, unaware, once i became aware of charges deleted app on 11.26.25, was charged again 11.28.25 another $54.99. attempted to reach out using 24/7 chat on spocket website, waited 45 mins for response, no agent ever attempted to assist
Developer reply ·
We’re really sorry to hear about your experience, and we understand how frustrating unexpected charges and delays can be. Spocket subscriptions begin after the trial period unless canceled beforehand, which is likely why the charges occurred. Simply deleting the app does not automatically cancel the subscription, as it needs to be canceled directly from the account settings. That said, we’re concerned to hear about the difficulty you had reaching our support team. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience. We’d really like the opportunity to look into this for you and make things right. Please reach out to us directly at support@spocket.co with your account details so we can review the charges and assist you promptly. - Eleanor
Chette in customer service was very helpful
