UpDown Desk
Australia
Reviews (6)
My forms stopped sending me email notifications that a form had been submitted. I emailed their support multiple times on support@myappgurus.com and never got any response. I also used their chat option to leave a message saying to email me and also never got any response. I don't like to leave 1-star reviews, but I am fed up with the lack of support.
Developer reply ·
We sincerely apologize for the inconvenience and frustration caused by the delayed responses and notification issues you experienced. Our team has been actively working on improving the platform stability, restoring email notification services, and strengthening our support process to ensure better reliability moving forward. We truly value your feedback, as it helps us improve both our app and customer support experience. The issue has been prioritized by our technical team, and we are continuing to monitor and enhance the service to prevent similar situations in the future. Thank you for your patience and understanding, and we genuinely appreciate the opportunity to improve.
Yolanda from PreOrder Me offered great customer support with this app and was able to assist us with how we wanted to use the App on our website. I am very happy with this App and its flexibility in showing Pre-order messages to customers.
LiveChat is a positive addition to our eCommerce store, helping with maximising sales and customer satisfaction. The support provided by LiveChat to backup their product has been exceptional.
This app solved a long standing challenge I had with selling bundles as a single product but needing to record inventory at a component level. The product delivers on its stated functionality and the interface is simple and easy to use. The support from Harold has been exceptionally good. I recommend this App and this developer.
Lauro and Esteban from Support for this App were very helpful in getting templates set up that showed exactly the right details I wanted for my customers. I would definitely recommend this product and a big thumbs up for the excellent Support service.
Developer reply ·
Thank you for the kind words about Esteban and Lauro 🌟 Your recommendation means a lot to us! All the best, Sarah / FORSBERG+two
The App provides a good TOC to blog articles. Thanks.
