Simone Walsh Jewellery
Australia
Reviews (3)
This is a relatively simple app but it's incredibly useful and saves a lot of manual analysis. Being able to link the data to Klaviyo and use it to segment lists and trigger emails is a huge plus. We're looking forward to making even more use of this as we reassess our email flows. It will be great to see how this app evolves over time.
The app has been a big help to us so far in terms of liaising with customers and providing quick answers to people without our input. There are a few things needing to be ironed out, but overall we like it a lot and look forward to seeing improvements. A few issues to note: * Notifications on iPhone never go away, so it always looks like there's a message to respond to (red number on the app icon). * Syncing between users and devices seems a bit buggy (conversations closed or assigned in one place don't seem to appear that way elsewhere). * We are getting a lot of spam messages come in via Instagram especially and it would be good to have a way to block or filter them rather than wasting time on them. * It would be good to be able to style the chat button via CSS more so than we can now. * Being able to hide the chat button on certain pages more easily would be great.
Developer reply ·
Hi, there! Thank you so much for taking the time to leave a review. I'm glad to hear you're enjoying the app, however I'm sorry to hear about your issues with notifications and syncing between phones. If you'd like to email us at inbox@shopify.com, we'd be happy to help you troubleshoot those. Regarding blocking spam customers - you are actually able to do this within the app now! You may need to update the app or your device in order for this to show up. Thank you for your feedback about the chat button as well - I'll be sure to pass on those requests to our development team. Cheers! - Brie, Shopify Support
We switched to Klaviyo for Simone Walsh Jewellery after the Mailchimp break up with Shopify. We couldn't be happier so far. Customer support from Klaviyo has been excellent and we're especially pleased with how detailed we can get with segments and flows (automations) compared to Mailchimp, along with very easy Facebook audiences integration.
