OTRcarry
United States
Reviews (4)
Generally speaking their help desk has been fairly responsive, but I am having a major issue with syncing past data, and am hearing nothing back. I am a Shopify Plus member, and therefore there are certain aspects of their app that are not available to me - including syncing past data, so I have to rely on their team. I am getting no updates, no ETA on when it will be done, nothing. Very frustrating.
App will not let me access anything other than the set up, which is not what I want to do - can not even access their help. Also, I am not able to uninstall the stupid thing. Terrible experience.
Developer reply ·
Thanks for your feedback, and we're sorry to hear about your experience. Our team is always happy to help if you run into any issues. You can reach us directly at support@loyaltylion.com or via live chat within the LoyaltyLion platform, and we’ll be glad to assist. We’ve also reached out to you directly to better understand what’s happening and to help resolve this as quickly as possible. If you could please respond to our email, we’d really appreciate the opportunity to support you further and get this sorted.
Really great customer service! Very fast and helpful!
I can not say enough great things about this app. Not only is it really easy to use, easy to customize, but their customer service is top notch! They are always very responsive and incredibly helpful - I have never had an issue that they were not able to solve quickly and easily! I highly recommend!
