Exotic Wings and Pet Things Inc

Very good customer service, emails seem to be sent in a timely manner. I love how the back in stock button opens a modal with a variant selector to confirm to the customer which exact product / variant you are signing up for. I would be nice if the customer could sign up for multiple sold out variants in a single action instead of doing them all individually.

In the last two months the performance of the editor has absolutely tanked. It makes it impossible to type your emails out in the editor anymore. I'm talking 5-10 seconds of delay for typing and what appears on the screen. Typing everything out in a separate program like google docs is also super annoying since shopify email doesn't support paste without formatting and trying to format text in shopify email is a joke. You can just enter a font size, your forced to use a slider and hope you can get the exact value you want. Absolutely sucked all the joy out of making emails. Also give me back the ability to format text (bold, italics, etc on buttons). The section limit is awfully low too.

App works as advertised but I have a handful of gripes which make my review 3 stars. --- 1. Merging customer accounts in Shopify will not update the customer's points total in the app. That means you manually have to keep track of both account's points totals then manually adjust their balance after the accounts are merged. That's a little annoying. --- 2. If a customer places a large order and then their order gets edited to remove some items, their points balance will not be adjusted to reflect this change in order total value. Which means if you reward based on order value (like I'm sure most of us do) you will have to manually adjust your customer's points again every time you edit an order. And these manual adjustments WILL be visible to the customer which doesn't look good on your store's part. --- 3. On the app home page they have a 'sales generated by app' widget. As far as I can tell this is just the total amount of sales your store have had since the app was installed. (Maybe its every order which gets rewards, but since every order gets rewarded in our program by default its just a useless metric). There is no way to hide this or show/hide it based on Shopify Staff permissions. This means that any staff member in your organization who has access to the app will be able to see your store's lifetime sales figure since the app was installed (as will the Loloyal app developers). And this figure never seems to reset by month, week, etc... I promise that helping customers which their point's and rewards totals is something that even the lowest level permission staff member in your organization will have to do at some point so just be aware of this. --- Other notes, customer support is timely for basic questions. Widget customization seems to be better than most other rewards apps we have tried. The admin loads 99% of the time on first try. You can import / export customer points balances (importing was a little tricky for us but the support was able to help us get it sorted ).

Sept 2023 UPDTAE: APP DOES NOT WORK - STILL IMPOSSIBLE TO SEARCH FOR PRODUCTS BY NAME WHEN CREATING A NEW SHOPCODE. Can generate QR codes but you are stuck with a non standard tag design instead of just a square. They should give us the option to pick, but they do not. Cannot search for previous Shopcodes you have created. You have to manually scroll through all of your previous Shopcodes through multiple pages to see if you have already made one for that product. Can only make QR codes for products. Not for pages, blogs or collections. As of the time of writing this review when trying to create new Shopcodes the app no longer searches my stores products and just returns no products found. Copy pasting product titles yields no search results, product skus yield no search results, even shopify product ID's yield no results when trying to search my store products to create new Shopcodes. You used to be able to choose to download a svg or png file. Now you are forced to download both svg and png files for the Shopcode in a zip file which just adds extra steps to your work flow. Should have the option to download single files or both at once but you no longer have the option to choose.

Literally the best customer support and service we have ever received when dealing with a 3rd party Shopify app. The customization possibilities they offer is well beyond what you get with any Shopify theme and it's super easy to use. Don't look anywhere else for a menu app. This one is the best! Thank you to everyone at the Globo team!