BikesOnline AU
Australia
Reviews (3)
This survey tool is really good. I like that it's so easy to set up, add a completion incentive and target it to certain product pages or visitor behaviours. Support is on the ball and will reply within a few minutes, and is very knowledgeable. Changed my original rating from 5 to 3 after using the reporting and analytics. Both are exceptionally basic, ultimately you need to export the responses and do your own analysis. The built-in tool does not do any pattern analysis or summarise survey response themes, etc.
The app was also blocking ad crawlers, which made our ad cost tripled. Doesn't seem that the app is blocking the right bots and it has cause more damage than helping.
Developer reply ·
Negate does not block legitimate crawlers of any type. Useragents can be altered, and malicious actors know this. Many malicious bots will have their useragent tampered with to match that of a legitimate crawler in hopes of getting past your security. That's why Negate uses Google's official documentation to validate their crawlers which involves running a reverse DNS lookup on the accessing IP, verifying the domain, running a forward DNS lookup on the domain, and finally verifying that it's the same as the original accessing IP. We follow the guidelines provided by each markting platform to verify their crawlers. This is outlined within our documentation under our FAQ's. If you have 100's of "google bots" per day, then you absolutely need to be looking further than the useragent. Additionally when click fraud occurs, ad costs go up - which may be why you are seeing an increase in ad spend. It takes time to clean out your pixel from the bad traffic that occurs in those situations (generally pixels hold onto past data for 90-180 days). So if you believe click fraud is happening then it's important to have a good bot protection service. Best of luck in your future endeavors. Negate Support Team
Great support team, always helping us in fixing the most complicated issues. Platform work well and the price is pretty good for what you get.
