BIG MAX US
United States
Reviews (4)
This app is costing us hundreds of Dollars in Shipping and countless angry customers, because it is completally random with applying the bundle. Unreliable - stay away.
Crazy stupid to make this only available form Shopify Plus... It is in Shopifys interest to grow the revenue of SMB to get them into more sales, more comissions and in the end Shopify Plus...
They switched the plans without proper notice, so we oversold our products. We now have to contact each customer individually and cancel their order... What a mess
Developer reply ·
Hey there! Sandesh here. I'm one of the app's founders. Before anything, I want to say sorry for the trouble and mess you had to go through. I totally understand that it's not ideal, and nothing we can do may fix it. However, if there's anything we can do, please let me know. I want to point out a couple of things if you don't mind - 1. We mentioned throughout the app that the beta is free from April 1 to June 30 and that plan limits will apply immediately after. During the beta, you were on the free plan. 2. The app sends usage emails at 80% and 100% usage about your plan limit. I can see that we sent the email notifications. We also have a 24-hour grace period before the app's preorder flows are disabled. 3. On the Free plan, we decided that it'd be better to let you continue earning sales than block them when you reach the plan limit. Unfortunately, it looks like we got the third part wrong. As such, we're rolling out an update today to block sales if the free plan's plan limit is exceeded. Once again, I'm truly sorry this happened. I've reached out to you on chat to share this message and to offer our help in any way we can to rectify this. - Sandesh / CEO at STOQ
We have a lot of problems with this basic and non configurable integration.
Developer reply ·
Hi, We'd be grateful to learn more about your experience directly and see how we can help you with this integration. We have not been able to locate your contact info based on the information provided here, but we would be grateful if you could reach out to feedback@activecampaign.com with this direct concern so we can work to help resolve. Thank you! -The team at ActiveCampaign
