Organic Ocean Seafood Inc
Canada
Reviews (3)
This App is one of the best purchases we have made since we opened up our store site. The attribution dashboard provides very easy and clear information so we can make strategic decisions on growing our business. Moreover, the team are very knowledgeable about setting up our product feeds to the various sales channels and helped fix some issues with Google Merchants our store site was experiencing since it opened. So happy we went with this app. Thank you for taking the time to post a review. We are happy to hear that you are using the Attribution platform on a daily basis. As well, thank you for making a few feature suggestions. We will be including them on the roadmap with a plan release in the near future.
I would not recommend using this app. There is no way to stop a survey once it's scheduled, the dashboard UI is buggy, there is no way to change the survey schedule once it's sent out, the survey responses show incorrect geographical locations, and the support is very slow to respond, or does not respond at all.
Developer reply ·
Hey Nic, I'm sorry you had a bad experience! I sent you an email with different options on how we can make it right, just let me know what works for you the best. For others reading this: * you can unschedule email surveys in Advanced settings > Scheduled surveys * you can customize the survey auto-scheduling in Settings > Integrations > Importing > Shopify at any time * there are 2 locations shown next to every customer review: a) the shipping location customer entered when placing their order and b) location based on the IP address of customer's device when they wrote the review. Unfortunately the IP-based location can in rare cases differ from actual location if the person is using a VPN or a mobile connection. * when handling our support emails, we prioritize inquiries from paying customers. As much as we try to respond to everyone within a few hours, in rare cases we might take longer to respond to our users on free plans. If you have any other questions, please email juraj@customer.guru directly, we're happy to help!
Better reports has very robust reports available to help manage your business. However if the canned reports they have already created are not what you are looking for, their support team is amazing at creating custom reports to help you manage your site and business and you don't have to pay anything more for these customize reports.
