Customer.guru Net Promoter NPS
by Customer.guru · launched
View in Shopify App Store ↗Reviews (63)
Fantastic app, poor support. I've sent multiple emails and I haven't received a response to any of them. How can I pay your subscription if I can't trust I will get the support I need? PS: I posted this review on July 7th, still no replies from you guys. What's going on????
easy to install and use. Would be awesome to be able to archive scores rather than deleting them. nice dashboard feature
I have had customer guru for a while on our website now. Its lovely, as it gets customers to try out products. The only reason I gave it 4 starts is so they can maybe improve the appearance of their comments. Contine the good work! Thanks
We love hearing customer reviews, good or bad, so collecting feedback via this app helps us to become a better company. A lot of our orders are bespoke which can take upto 28 days to fulfil, so it would be nice if we could change the scheduling of the automated emails to better fit our style of business.
Great app, helping us to develop better relation with clients. User friendly and easy to configurate.
Straightforward, good UX. Would recommend to others, I especially liked the simplicity of the analytics. Y
I would not recommend using this app. There is no way to stop a survey once it's scheduled, the dashboard UI is buggy, there is no way to change the survey schedule once it's sent out, the survey responses show incorrect geographical locations, and the support is very slow to respond, or does not respond at all.
Developer reply ·
Hey Nic, I'm sorry you had a bad experience! I sent you an email with different options on how we can make it right, just let me know what works for you the best. For others reading this: * you can unschedule email surveys in Advanced settings > Scheduled surveys * you can customize the survey auto-scheduling in Settings > Integrations > Importing > Shopify at any time * there are 2 locations shown next to every customer review: a) the shipping location customer entered when placing their order and b) location based on the IP address of customer's device when they wrote the review. Unfortunately the IP-based location can in rare cases differ from actual location if the person is using a VPN or a mobile connection. * when handling our support emails, we prioritize inquiries from paying customers. As much as we try to respond to everyone within a few hours, in rare cases we might take longer to respond to our users on free plans. If you have any other questions, please email juraj@customer.guru directly, we're happy to help!
PEnding to use it more! But until now is okey! I like it, it's super intuitive and friendly to set up
Very easy to use app to start our NPS program on our wholesale business. Configuration is quick and we are now collecting scores! Pretty hyped with our NPS scores goals and implementation
Great App for NPS! Recommend for Sure. Easy install and working. Little expensive tool, but necessary...
Great easy to use and customize app, but should have lower plans options
I love using this app for my business because I get insight from customers that is honest. If they give me a low score, I can reach out easily to fix the issue and when they give me a high score with comments, it's there for everyone to see...encouraging more customers.
Awesome app! Would like to see it integrated with Facebook & Google reviews and be able to embed a slider of those reviews. Thanks!
Tried several feedback apps, but most of the reviews receiving from Customer.guru!
Good app. You will get tons of reviews because of this! I had about 12 in my first week of using! Most reviews may be brief but atleast its something!
We are still very small (under 100 customers). We did get about a 10% feedback rate. What was nice was that when I ran the app I did get responses from my happy customers, which was a nice thing because we got a couple of new reviews for the site. At this point, it's not financially worthwhile to upgrade to the paid version but I would definitely consider it when the site is making enough to justify it! One thing I will say is that I had a technical request and it was resolved relatively quickly. So, thank you, Juraj.
great app! only thing is there is no way to deal with some bad review, sometimes people don't know what they do( we are hobby shop, customer purchased a model kit by themselves but turns out he has no skill to build the kit, then they give us bad review said much harder than what they expected, but that's not our problem), and sometimes some people just want to make your online store down, if we can easy to deal this kind of situation, I think all the website owner will love this app. So far, there is no such app can help store or online website to deal with this situation.
Fantastic app for making sure you are doing everything you can to have happy customers. Highly recommend. Cotswoldhipster.com
Small sample size, but greater insights.
Love the product, will buy again and tell my friends
Awesome app. Would suggest a little bit more customization of the email template for better branding, CSV export of data, and NPS by segment rather than just the graphs.
Really nice tool for feedback. Helped us improve our business understanding customer pain points.
App is working well. Support may be slow sometimes but overall helps you understand what's going on.
great app for getting customer reviews , a must for all new websites
No one reviews you for 2 weeks? 99% of your reviews are 10/10? doesn't matter cause it'll go to 3 stars out of 5 if you have no reviews for 2 weeks. How can you not get any reviews in 2 weeks? well unless you pay $50 a month you only get 5 free emails to send out to customers per month to ask them to write a review. So it's very easy to not get any reviews for 2 weeks. Good initally but very very overpriced considering I can use many, many other alternatives doing the exact same thing for free
It will give you a really good insight into what is happening with your site. I wish we got this 2-3 years ago. Probably, would have lost less customers.
Great app. The only reason I can't give it 5 stars is the price. It would be better if there were a pricing tier between the free level and the USD50/month for 1,000 surveys.
Very well made app and love that there's a free option to settle in before committing to the big bucks.
Super simple NPS implementation at a great price point with clean integrations.
Awesome experience. Works flawlessly and has helped with our customer retention.
Super fast results. I was barely questioning the pricing plan two minutes into installation when i received about 10 reviews instantly.
This app is really very good and useful. We'll know what our customers think about our services and products instantly. Keep it up !
So far, so good. Only been using it for a few hours. Would like to have a way to import ratings and comments from our previous system. And would like the ability to customize the embedded feedback wiget look and feel to better match our branding.
Very impressed so far. Great integration with our website, instant validation!
As soon as we came across this app whilst searching for some kind of review app for our Shopify shop, I knew it suited our customer base...who are modest, older, sophisticated and not inclined to wanting anything with tooters & bells on - something like the latter would most likely make them react negatively to the whole idea of being approached for feedback! Then we saw Customer Guru and their very, very simple Harvard Business Review premise - that one correctly-worded question can reveal a world of information - and we knew our customers would love it. The question, 'How likely are you to recommend...' is pure genius, and indeed, it generated a massive response from our existing customer base. The app was easy to launch, and our developer needed only a minute to integrate the results into a testimonials page. Meanwhile, the dashboard allows us to focus on the passives and detractors (many of whom seemed to press on the lower numbers by accident, judging from their glowing text!) and even pick up on a customer who never wrote to tell us their package never arrived, but who mentioned it in their response. We have sent them a replacement order, and hope that next time, they will be a confirmed Promoter! Really love this app, love that we can try is for free (with a badge) while we grow, and that their Chat line is so quick to respond. Would highly recommend this app.
Excellent app! Easy to use and support is highly effective.
Good product and customer service is responsive and helpful.
Best support ever! They really go above and beyond to figure out your issues.
Great app that's easy to set up and super smart in its execution. The automated emails it sends are well designed and easy to use.
La idea de la aplicación es muy buena pero no es funcional pues no se puede mostrar en el homepage o en una página interna. PAra lograr ello hay que conocer códificar y eso limita su aplicación. Muy limitada. Aprecio su interés en arreglar el problema. Me contactaron y arreglaron los inconvenientes.
Thank you for this great app. We are new and don’t have a lot of customers yet but after one hour of using this app we’ve received 90 awesome reviews and more just just keep coming in. This is a great way to know what your customers think and also reminds them to come back for more. It would be great to have a way post the reviews on the website as well.
