Evergreen & Birch
Canada
Reviews (4)
Just started using this app, works really well, David was very much help getting me started! I will add more when I get more into the app with deeper thoughts
NOT FREE, first thing that comes up, want pro plan its 15 dollar, if you mark the app its free, leave it as free not false advertising!
Developer reply ·
Hi there, We’re truly sorry that your first experience with the app was disappointing. We completely understand your frustration regarding the pricing expectations, and we genuinely appreciate you sharing your feedback with us. Our team is continuously working to improve both the onboarding experience and the clarity of plan information so users can better understand the available features before getting started. We’d truly appreciate the opportunity to support you personally and help you explore the features that may best fit your store needs. If you’re willing to give the app another chance, our team would be more than happy to assist you directly and make the setup process much smoother. Thank you again for your honest feedback and for trying our app. Anna
Updated Review – November 2025 If I could give this company 0 out of 5, I absolutely would. It’s now been over four weeks since Spocket promised to issue a full refund for an unauthorized $314.99 USD charge, and we’re still waiting. Despite more than 10 emails back and forth, all we get are vague replies like “we’re still coordinating internally” or “may we schedule a quick call?” even though we’ve made it clear multiple times that we prefer to keep everything in writing for accountability. The constant requests for phone calls and the lack of concrete action make it feel like they’re simply trying to delay the process. For a small business like ours, this kind of unapproved billing and prolonged refund runaround is completely unacceptable. If anyone wants to know more about our full experience with Spocket and how they operate, feel free to reach out to us at contact@evergreenandbirch.ca we’ll gladly share details and our advice to choose a more transparent and trustworthy platform.
Developer reply ·
Thank you for taking the time to share your experience — we’re truly sorry to hear that your trial with Spocket didn’t go as expected. We understand how frustrating unexpected charges can be, especially when your intention was to explore the app briefly. While uninstalling an app on Shopify does not automatically cancel the associated subscription with all apps (including Spocket), we recognize that this may not have been clear, and we’re actively working to improve how this information is communicated during the signup and trial period. We also apologize for the delays and miscommunication you encountered with our support team. That’s not the experience we want for any of our users. Your feedback is being taken seriously, and we’re reviewing this internally to ensure we handle similar situations with more clarity and urgency in the future. Our team has already been in touch regarding a resolution, and we remain committed to working with you toward a fair outcome. If there's anything else you'd like us to review or clarify, please feel free to respond directly to the ongoing support thread, and we’ll make sure it gets the proper attention.
Super happy with the App, I got all my pictures fixed to compressed size, helps a lot with the speed on my page! Also helped me find some SEO problems I fixed. Free as well! 5 stars easy!
