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Hi there, We’re truly sorry for the frustrating experience you had with the app settings and activation process. We completely understand how disappointing it can be when your settings are not saved properly and the app does not work as expected. That is definitely not the experience we want our users to have. We also noticed that our support team previously reached out regarding your issue but unfortunately did not receive a response from your side. We sincerely apologize if there was any misunderstanding or inconvenience during the support process. Your feedback is genuinely important to us, and we would truly appreciate the opportunity to assist you properly and investigate the issue in more detail. Our team would be more than happy to work closely with you to make sure everything functions correctly on your store. Please feel free to contact us anytime, we’re always here and ready to help. John

Hi there, We’re truly sorry that your first experience with the app was disappointing. We completely understand your frustration regarding the pricing expectations, and we genuinely appreciate you sharing your feedback with us. Our team is continuously working to improve both the onboarding experience and the clarity of plan information so users can better understand the available features before getting started. We’d truly appreciate the opportunity to support you personally and help you explore the features that may best fit your store needs. If you’re willing to give the app another chance, our team would be more than happy to assist you directly and make the setup process much smoother. Thank you again for your honest feedback and for trying our app. Anna

Dear EVANILIFE store admin, We’re sorry for any inconvenience and confusion you may have experienced while using the app. We noticed that we have not yet received any support request or inquiry from your end regarding the discount code setup. Because of this, our team unfortunately did not have the opportunity to assist you in time. If you are still interested, could you please reinstall the app and contact us directly? Our support team would be more than happy to guide you step by step on how to create and manage discount codes within the app. We truly appreciate the opportunity to support you and hope we can provide you with a better experience moving forward. Best regards, Amote Team

Hi there, We’re truly sorry to hear about your experience with Amote. We sincerely apologize for the issues you encountered with the app behavior and the delay in support responses. We also understand how frustrating it can be if app-related functions remain in the theme after uninstallation. In some cases, theme app blocks or embedded code may require manual removal depending on the store theme configuration, and our team is always happy to help clean everything up properly. We genuinely appreciate your feedback and would truly welcome another opportunity to assist you and resolve the remaining issues on your store. John

Hi there, As explained via email, the feature you requested is not currently available, but we’re actively working to include it in our next update. Meanwhile, the app is functioning normally without any issues. If you're still experiencing problems, we kindly recommend checking via an Incognito window to rule out any local caching issues. We truly appreciate your patience and understanding as we continue improving the app.

Hi there, Thanks for your patience, and sorry again for the frustrating experience. This was indeed a tricky issue, but our Dev team has recently found a solution. We’d really appreciate it if you could give the app another try by reinstalling it. We're here and ready to assist you properly this time.