RETTRO

Hi Eric, Sorry this felt like silence. We replied to your first message the next day (July 4th), but it looks like that email never reached your inbox, and making sure it lands is on us. The moment you flagged it again, our team got store access, installed the countdown timer in your product template, fixed the mobile spacing (theme styling we normally don't cover, but happy to help), and you confirmed everything was working that same night. We answer every message, usually within hours, so if anything else comes up just email support and we'll jump on it.

Hi Eric, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience

Hi RETTRO team! Shopify's move to Online Store 2.0 does add a few additional steps to the process in the initial update to 2.0, but the good news is that this is a 1-time update, and allows you to start fresh. This means you can do away with all the old code in your theme from old apps and customizations that can be slowing down your theme, and gives you the chance to move to Online Store 2.0 and take advantage of all the great features that have been introduced to your theme! We appreciate that this can be a complicated process, and that is why our support team is here to help. Third party customizations that are added to the theme's code are always tricky to navigate, and I am glad that we were able to provide with you the correct information to help you update to the new theme version! All the best, Out of the Sandbox