Skanski

Love this tool. Just a few clicks and all images are resized. Must have for every shop!

I recently installed an app designed to record customer sessions on our website. The initial installation process was flawless, and the app appeared to be functioning exactly as anticipated. The utility of the app in terms of its core functionality was impressive. However, we began to notice a significant issue that started impacting our site’s performance post-installation. According to Shopify's speed measurement, our site's speed decreased dramatically, from a score of 50 down to 43. We hoped this was a minor glitch or something that could be easily rectified, so we reached out to the app's customer support for assistance. Regrettably, our repeated requests for support fell on deaf ears. There was no feedback or guidance provided, leaving us in a difficult position. We decided to uninstall the app, hoping it might help improve our website speed. There was a slight improvement, but not to our original performance levels. In an attempt to resolve the issue, we reinstalled the app, only to experience a further decline in our site's speed, plummeting to an alarming 26. This prompted us to uninstall the app again, and we endeavored to remove any leftover code that might have been impacting our site's performance. While we did manage to slightly increase our speed score to 31, it's still far from the original speed before the app's installation. The lack of response from the app's support team has left us seeking outside assistance, leading to further expense as we now need to hire an expert to find a solution. It's disappointing and frustrating that an app that initially seemed so promising has had such a negative impact on our website's performance. Furthermore, the apparent lack of customer support compounds the issue. While the app's core functionality is commendable, it's crucial for the developers to address these performance issues and improve their customer support. We hope that future updates will rectify these problems so that other users don't experience the same difficulties. Based on our current experience, we can't recommend this app until these issues are addressed.

I recently had the pleasure of working with Vik from TinyTabs to have their app installed on my Shopify store. At first, I encountered some issues with the app not working as intended. However, what followed next truly exceeded my expectations and demonstrated exceptional customer service. Despite the fact that it was after hours, Vik went above and beyond to assist me, even getting out of bed to help resolve the issue. His dedication to providing an outstanding customer experience was evident throughout the entire process. With his timely and professional support, the TinyTabs app was up and running smoothly in no time. I would highly recommend TinyTabs and Vik to any fellow Shopify store owner. Not only is their product an excellent enhancement for your site, but their customer service is truly unparalleled. Thanks Vik !

I installed the app and started some tests. Seems to be working as described. Very happy with the service from Leo who responded fast to my questions . Nice product & great service !

If you're running a webshop, this software is a must-have! The features are top-notch and the service is truly exceptional. I've been using it for a while now and it has made a significant difference in my business. Highly recommend!

Had some difficulty getting it installed, but with the help from the helpdesk (Bo) it was up and running in 10 min. The even optimized the location of the switcher for me. Many thanks for the great customer service !!