Naturalistics
United States
Reviews (4)
I love their technical team. I’ve been using this web app since 2019. I’ve built up so much customer rapport using this wedge, and I recently redid my website and the reviews disappeared but Wendyle fixed it in less than five minutes! I love how you can click on the reviews from the top of the page and go to the bottom to review all your customer reviews on your products!
Developer reply ·
That's wonderful to hear! It sounds like you've had a great experience with Wendyle and the support team. The ease of accessing customer reviews is definitely a plus. Thanks for sharing your positive feedback!
Shipping out packages with owners name, and not company name via UPS even went owner name is not included for customers. It's added anyways, making it look very unprofessional. Business name is extra. I almost choked looking at my full name as the sender, and not business.
Developer reply ·
Hello, Thank you for your feedback and bringing this issue to our attention. We sincerely apologize for any issue and are happy to help take a look at your settings to ensure everything looks correct. We can also work with our partner, UPS, to make any changes needed to your account to ensure your name is not reflected. With that said, we are unable to locate contact information for you in our system. Will you send us a message at support@goshippo.com and let us know your login e-mail used for your Shippo account? That will help us get to the bottom of the issue as soon as possible.
It's a great app. But does not update your subscription email list. They asked me if my customers opp for email marketing? I have 1500 customers that did noy get updated to their app when added to my store via csv file. my customers now from 1754, to 3000 don't get emails. So I have to update weekly on Shopify. So keep on top of these in Shopify!!! It's a lot of work.
Developer reply ·
Hi! We appreciate the updated review but would still love to connect and help you solve the subscriber issue you're running into. Our app is built so that as long as the subscriber data is getting into Shopify as you expect, then it's coming over to Seguno with no additional work needed. Please feel free to respond to our Support email or you can reach me directly at brian@seguno.com and I'll be happy to help! Thanks, Brian
I canceled my membership with you the second day of the trial, and Uninstalled the app on Shopify. So WHY ON EARTH ARE YOU EMAILING ME ON MY SECONDARY EMAIL ABOUT BILLING? This app is not for me. You need to delete my credit card info NOW!
Developer reply ·
Hi Stephanie, It seems you have a separate Dropified account that you didn't cancel with your "secondary email" which is why you received a billing email there. We did see your multiple emails from that other account and have responded there. The subscription on that other account is cancelled now, so you won't receive anymore billing emails. Hope that makes sense. Please contact our Support team via Live Chat or email if you need further support with this. support@dropified.com
