BloomingBulb
United States
Reviews (5)
Great support. Very helpful. Easy to upload products from marketplace.
Big thanks to the support team for being so quick and helpful! I reached out with a question and got a response almost right away. Everything was sorted out in no time, and it couldn’t have been easier. Huge shoutout to Sam—you were awesome and made the whole thing stress-free. Really appreciate the great service!
Developer reply ·
Thank you so much for the wonderful feedback! We’re thrilled to hear Sam and the support team could help you quickly and make the process stress-free. We really appreciate you taking the time to share your experience. If you ever need anything else, we’re here for you!
Switched to this after eBay ended support of their plugin. So far so good and support is responsive. The product management has a lot more features than the old app.
Developer reply ·
Hello BloomingBulb, It's great to hear that you switched to a new plugin and are satisfied with its performance so far. It's also reassuring to know that the support team has been responsive to your needs.Overall, it sounds like you've made a good choice in switching to this new plugin, and I hope it continues to meet your needs in the future. Best Regards, Team Cedcommerce.
Couldn't figure out why I got unsubscribed from my own email list until I found the reviews. This app unsubscribed people who placed orders, meaning our most valuable subscribers.
Developer reply ·
Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in contact with their technical team, and they have acknowledged this is a glitch on their end. They are working hard to deploy a fix for this problem. Here's why you are having the previous subscribers moved to unsubscribed (or transactional). 1. Let's say jim@gmail.com checks out in your store and opts out of marketing on their first checkout. In Shopify, this customer is NOT subscribed at this point. 2. Later on, you decide to connect ShopSync with an existing Mailchimp Audience. 3. jim@gmail.com IS currently subscribed in Mailchimp in this example - perhaps you gathered their email address previously via another platform or curated them from a pop-up/landing page or social media. 4. With ShopSync now connected, jim@gmail.com comes back to place an order for the second time, and this time they opt-in at checkout. 5. Here's the bug...Shopify doesn't update that customer to be subscribed to marketing on the second order. 6. Because the user is still deemed to be opted out of marketing, Shopify passes this information to Mailchimp as unsubscribed; if they don't complete the checkout, they would be marked as transactional. The only workaround we can advise is to resubscribe the customer via the Shopify admin manually. This action will POST a customer update to Mailchimp with the correct subscriber status to your Audience. Thanks again for the feedback, but please understand the unsubscribe behavior is not because of ShopSync specifically. Because of the bug, any app listening to a customer update from Shopify would pass the wrong information at this point on the customer's marketing status. We don't have visibility into Shopify's product release or bug fix roadmap, but I'm happy to reach back out directly when this issue is patched. In the interim, please let us know if there's anything else we can do to help.
