Microphone-Parts.com
United States
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Reviews (2)
I don't recommend Shopify or Shipstation. The platforms get worse while prices go up.
Developer reply ·
Thank you for taking the time to leave your review! Our team has reached out to you at the email on file to address your concerns. Hoping to hear back from you shortly!
The app is OK, if you can make it work without contacting tech support. My recent experience with the team has been dreadfully bad. The short version: my annual renewal failed because the app developer stores old/stale payment data, and doesn't provide any tools for customers to update it or even see it. Renewing the subscription requires getting sent a secret URL to a page that can't be accessed via Shopify or the Kudobuzz dashboard. But then the KB system doesn't process the renewal; you have to "upgrade" manually, and of course any discounts you had are gone. Then you have to re-publish all the hundreds or thousands of reviews that got turned off ("unpublished") when the account renewal failed, but the tool to do this does not actually work, and the tech support team's smug replies are slow and unhelpful. FWIW, I've been a full stack web developer for 25 years, so navigating around a web app is not something I usually find difficult, except in this case because the tools just don't work.
Developer reply ·
Hi, thank you for your feedback. We had made recent improvements to the app that have addressed these concerns. You should have a reminder if your subscription is about to expire, and there's a way to bulk publish reviews either via the dashboard or with our help. You can reach us directly on help@kudobuzz.com if you need assistance with anything. Cheers!
