Kudobuzz Product Reviews & UGC

i think i'm in the same boat as everyone else. reviews are now locked behind a hefty paywall. for me, it's not worth the subscription price but that does mean i will lose access to all previous reviews and will have to start over again. i hope they will reconsider.

I have used Kudobuzz for the past 4 years to collect customer reviews, but since the free plan has been retired a few days ago, I have now completely lost access to ALL of the reviews I have collected over those 4 years unless I pay for a subscription. Even more concerning, I am also unable to stop Kudobuzz's automated review-request emails being sent to my customers unless I pay for a subscription - essentially, I am being asked to pay for the privilege of STOPPING them from contacting my customers. When I contacted Kudobuzz, their support team told me: “There's no way to temporarily access your account or retrieve individual reviews without upgrading. The only way to stop emails or access your reviews is to subscribe to the paid plan.” I contacted Shopify about this, and they confirmed that an app should not continue emailing customers after uninstall using data obtained through Shopify. Shopify also said that if Kudobuzz isn't compliant with Shopify's mandatory data-erasure request and that if they continue sending emails after this, it's a breach UK GDPR and I will be within my right to report them to the ICO if they do not comply. I find this extremely concerning and disappointing. After using Kudobuzz for four years, I should not have to pay a subscription simply to access the reviews I have already collected, or to STOP a third-party service from contacting my customers. If you have used Kudobuzz, I would strongly recommend reviewing what access they have to your customer data and what happens if you stop using the service.

Chi was very helpful and our problem was solved quickly.

This app exposes customer email addresses in your website's page source code in a manner easily accessible to automated scrapers. If you are subject to GDPR or any other data protection legislation, do not install this app. I had to spend several hours informing affected customers and consulting with the ICO to ensure I was meeting my legal obligations as a data handler, which was incredibly embarrassing and upsetting. Fortunately no further action was required, but the situation should never have arisen in the first place. The issue is a fundamental flaw in how the app handles customer data, not an isolated incident, as I have identified the same problem across multiple stores using Kudobuzz. It should be a straightforward fix for any competent developer, but having raised this directly with Kudobuzz I received no response whatsoever. Kudobuzz's handling of this, both the original data flaw and their complete silence when contacted, has resulted in this review. Totally unacceptable breach of merchant trust. EDIT 22/7: It appears Kudobuzz now have decided to be dishonest about the reason email addresses were published publicly while using the app. There was absolutely no toggle or setting to "give permission" to display customer email addresses publicly, nor would I ever have set the app up in such a way. This was the very first thing I checked (and double checked) before making my complaint to them (which was ignored). If people want to read their original reply to my review, here it is: "The previous reply has been removed from the Shopify App Store. Here's the old reply: Thank you for bringing this to our attention, and we sincerely apologize for the concern this caused. We take data privacy and security very seriously. After investigating, we identified and resolved the issue that was affecting email visibility in certain cases. The matter has now been addressed. We understand how important trust is when it comes to handling customer data, and we regret any frustration this may have caused. If you have any further questions, please don't hesitate to reach out directly. We're here to help. Best, The Kudobuzz Team"

Simple to use, great!

Does exactly what it says on the tin and support helped me with no wait. (Make sure you turn on the app embed!)

Excellent customer service while switching from wix to Shopify! Responded quickly and clearly.

I have been a customer for several years and I cannot say enough good things about this company and their customer support. They recently went above and beyond to help me and I am so grateful! Thank you again!! 10/10, and would give more stars if I could! They are super fast to offer support, and do an excellent job.

We've used Kudobuzz for over 10 years. They have grown with our business and always strived to meet our needs as we grew. They feel a bit like family. The customer service is fast and human, and the App looks great on our store. Plus, they can't be beaten on price for the features they offer. 100% recommend.

Chi was super helpful to migrate my KB App from one platform to another. She even sent me a CSV of all the reviews to make sure I wasn't missing any on the new store. This is SO Helpful!

Excellent working with the crew at Kudobuzz. I was unable to implement code properly and their wonderful staff helped me out and everything looks fantastic now. Pleasure to work with!

Very patient and kind with me! Helped resolve my confusion with navigation. Got everything settled :) Great app.

Same issue as Glitterhound. Installed the app, upgraded to subscription...got some help initially, seems good, but now I'm having trouble actually posting to social media. It's been a week since I last emailed for support. I want to love it.... Update a week later. I got one reply with a vague excuse, essentially "we're working on it", and no response to the other parts of the problem... Now today I try to publish a review on facebook, and get this message. Warning Invalid App ID: The provided app ID does not look like a valid app ID. Note, I have a PAID subscription. Terrible, terrible customer service. Update: So, it seems there were growing pains, with this app, but I stuck with them, and am quite pleased with how it's functioning now overall. There are still little issues that crop up occassionally, but they actually do follow through on complaints, even if it takes awhile sometimes (other times it's very quick). All in all, I'm glad I stayed, good value for the money. Love being able to post my reviews to social media. July 2025. Had an issue and the customer service was excellent, they fixed it for me very promptly, and in a friendly manner. Easy to work with.

Full disclosure first that I guess I am a bit jaded as I had a poor customer experience with Kudobuzz. I went from a Wix site using this app and moved to Shopify. Kudobuzz charged me more per annum in Shopify for the same review numbers AND I ended up with less features. I use to be able to reply to great reviews and thank customers, however l lost that feature when I moved to Shopify. The next plan level up was just too much to justify for a smaller operator like me. I am on Breakfast plan so once I get to the limit of reviews it seems to be low value for money spent. I'd probably shop around next renewal if their value is not reviewed.

love the app and the chat support is great, jared was very responsive and solved my issue in no time!

great support team always answers

Superb app!

Most of the app works well but when to upgrade to get more features. That don't work very well you are stuck dealing what a chat bot that is no help. And they are closed most of the time.. We appreciate your reaching out to Kudobuzz customer support. Please note that our live chat is presently unavailable, as it is outside of our regular working hours. You are welcome to leave your message below, or if you prefer immediate assistance, we recommend consulting our helpful guide at https://support.kudobuzz.com. Additionally, if you could provide your contact number and specify the most suitable time for us to contact you, we will do our best to accommodate your needs. Thank you for your understanding and patience. We look forward to assisting you as soon as possible!

I had some issues and Chi from Kudobuzz help me with ALL of them! Her patience and excellence customer service helped calmed all my worries. She didn't rush me during my chat session with her but made sure that every question I had was answered. Thank you so much!

Bad experience. Continued to charge even after I cancelled their plan. After i flagged out the mistake, they promised to get back at the soonest, but after 3 working days, they still did not respond. After checking with them again, they mention they are prepared to only refund the latest month's charge. Do be careful installing this app, unless you dont mind having your card charged monthly (even after cancellation). App is not even very useful in the first place nor helped to bring extra sales.

Consider the very first marketplace in the name of the app is Etsy, you would think that you would be able to import Etsy reviews. Instead the only free 'marketplace' you can import reviews from is Facebook. Hardly a marketplace that any business really collects reviews from. To get access to marketplaces you have to pay a ridiculous $19.99 a month. Completely ridiculous.

a great app that allows for social proof delivered from other platforms that can be trusted ( you cannot delete these reviews, edit them or fake them ). This allows customers to trust the app and in the long term build brand trust. The team also is very helpful for integration issues and we were up and running within one day.

if you have review etsy or any others e-commerce site , its good to start with this apps to your new site .

Just installed this and was confused about how to get the widget on my home page. Grace helped me right away and added the widget for me. Thank you, Grace! I'm using this app to publish customer reviews from Etsy onto my Shopify store. Pretty neat app!

love the app, excellent customer service :) Recommended if you are trying to import reviews, like in my case from Etsy . Thanks

Quick response time from customer service and quick fix when we had issues with the app (reviews not loading or slow load time). Keeping this app for the emailing features mostly, as this app will send automated emails to your customers asking for a review after 3 weeks post purchase (you can set up your time frame). It also sends an email with a discount code for customers who left a review. Originally got this app to have reviews from Etsy populating on the website but changes that occurred at Etsy made this feature unavailable from an automation perspective. I will still strongly recommend this app to increase the number of reviews on your website!

Kudobuzz integrates neatly with Shopify and is a really easy way to get our customers' views on our products and respond to them. Their service is fantastic too.

Great. It’s fairly effortless for customers to write reviews and for me to publish them. I get an email whenever a new review is written.

I have used the app to link reviews between my Etsy and Shopify. I found it helpful to automatically email customers and receive more reviews. I like it.

Most of features are only available on the paid plan. I asked the CS whether I can get some free trial of the paid plan before making the decision to subscribe to the plan, but they didn't offer me either any free trial or alternatives to get information about features that I wanted to know.

The app is OK, if you can make it work without contacting tech support. My recent experience with the team has been dreadfully bad. The short version: my annual renewal failed because the app developer stores old/stale payment data, and doesn't provide any tools for customers to update it or even see it. Renewing the subscription requires getting sent a secret URL to a page that can't be accessed via Shopify or the Kudobuzz dashboard. But then the KB system doesn't process the renewal; you have to "upgrade" manually, and of course any discounts you had are gone. Then you have to re-publish all the hundreds or thousands of reviews that got turned off ("unpublished") when the account renewal failed, but the tool to do this does not actually work, and the tech support team's smug replies are slow and unhelpful. FWIW, I've been a full stack web developer for 25 years, so navigating around a web app is not something I usually find difficult, except in this case because the tools just don't work.

App funktioniert nicht. Auch nach 2 Stunden keine Etsy Bewertungen. Support meldet sich nicht. Absolute Zeitverschwendung

MOST IMPORTANT* This app is super slow to load on the product page and it greatly affects the entire product page loading speed. I recommend staying away from this app. Plus hey change the way the reviews look on your website frequently and you get no heads up whatsoever.

Amazing app! used for several years, and any issue support is super helpful and quick! is working very good! thanks!

Needed few tweaks done in order to funcion properly and they have been more than helpful and responsive ! very grateful for the amazing support.

Have been using it for a while. Amazing App for reviews. Great sync with Etsy, nice tabs. It is really easy to install widgets

I needed to switch my reviews form Wix over to Shopify and Naana was a great help to me & my company! Im very satisfied with Kudobuzz. Cheers to year 2 using them

1) Hard to navigate. Can't find BILLING, CURRENT PLAN I'M ON, EXPORT REVIEWS. Please make these easier to find. 2) Exported reviews from Etsy but only placed them in General Business Reviews and didn't place them Per Product. Very useless. 3) Doesn't allow export of reviews gained from social channels (in my case, Etsy) which is a highly important feature. Overall, not worth the cost or even for free.

I’ve been using this app for years and anytime I have an issue when I’ve made updates to the store, the developers will quickly fix the issue for us. They even installed some code for their review slider in a few parts of my website , which is a task that I would have had to hire someone to do. Very pleased.

Like how the app looks on my site https://www.customkidsfurniture.com/ and the customer support is very good.

App is very useful and their customer support is quick to respond and help people , It was an amazing Experience. Thanks Abdul

The suport team its so helpfully!! I add all my Etsy reviews to Shopify in a few hours. And I add also reviews to my products

Have been using this app for more then a year. It is been updating reviews daily. It doesn't slow down your site with this app installed. Customer service will also help you with Widgets. It is user friendly and straight forward. Worth to pay for a plan.

Application does the job, support team is great. However the overall app is very slow and lacks of customization.

They were quick to respond and resolved the issue we were having. Reviews are seamlessly displayed on our shop. We are very pleased.

I really like this app has a lot of good features, moves a bit slow but really good. I wish them continued growth

The app is wonderful and the support is quick, very responsive, and great. Always willing to help with difficult jobs like adding some code to the theme. Also, get my reviews from other sources. Highly recommended

This app used to be OK, but was always just dog slow to use. However, they recently changed the UI so you can't even assign reviews to products. Any newly imported reviews are just business reviews. Installation was also a horrible pain, and now I'm seeing that there is absolutely no way to export all your reviews from Kudobuzz. I would never recommend this app to anyone.

This is by far the best customer service I have had from ANY of my shopify apps. They helped me pull over my Etsy reviews and my reviews from my old website :) very effecient and quick to respond. App is working great now! FIVE STARS *****

This company is always responsive and quick to jump in to resolve issues. The app works as expected and helps solidify social proof.

So far I am very happy with the app. Abdul helped me with all my questions and with installing the Etsy reviews. Really easy to use! no CSV needed or complicated implementations. Thank you

Very good customer service. Naana and Adbul were great and help me with my website reviews. Many thanks!

Great app and fast customer service! Installation of the widgets was a bit hard for me but I was helped very good and fast by customer service.

I love the app. Exported all reviews from other marketplace shop. Also, there is an option to convert reviews to product reviews. Excellent customer service!

I really like this app and what it has enabled me to do. Putting my reviews up on product pages with the star rating next to the product title too (with a little theme editing). It does however have one major drawback. To publish reviews to product pages you have to manually type the exact product title. When you have over 400 products this is a massive time consuming process. Please please introduce a drop down menu where you can select products or a search function. Conclusion- - great app, does what it says it does - way too clunky, needs streamlining - I would 100% recommend this app to shops with fewer products

Used for a couple of years and find it very easy to use. Had a problem with the updated version, however Kena and Naana always respond incredibly quickly to queries, and rectify any issues fast and efficiently. App and customer service very highly recommended!

David was wonderful to work with. He solved my problem and I am very satisfied with the results.

The customer support for this app are absolutely horrible ( David & Naana). They do not respond when they realize something is wrong. There is no way to export your reviews. And they upgrade your subscription to a paid subscription without any warning and will not refund you. Stay far far away. There are much better apps out there.

Excellent. We have used other review apps however the help & support offered here is next to none. They have help me set up every step of the way and are keen to help!

Love this app! Really appreciate the customer, it’s been exceptional. That app has helped me grow my website

There is no admin panel to check settings, nothing since a few years now. Sometimes reviews come, often nothing is sent. Would like to change the app, but no way to export reviews.

I highly recommend this app. They have a great customer service. Always at your service and work on your suggestions.

Wonderful app and friendly staff. Received help really quick. Great followup. Would recommend each and everyone :)

We use Kudobuzz to aggregate and publish reviews on our site. It's a fantastic app, and the customer support really stands out. The only time we ever had a problem with one of the app scripts, the app developer fixed it in less than 24 hours. Highly recommended.

The app does great work for Reviews. I needed a bit help from customer support, which I got - 100% and in a short time! Recommend to anyone!

Really easy to manage app for a not so much tech person. Comes with a great customer support. I would recommend it to anyone.

Works great! i have tried a few different review apps. and this one is the only one i have gotten to work consistently. Has a lot of great features! LOVE IT!

Supported them when they first started. Initially would give a five star, but they got greedy, changed the plan without any notification. Totally disappointed!

I have just started using Kudobuzz and although I am not sure if the base plan has all that I need, I did receive excellent customer support throughout my trial and error process of publishing reviews. ie. one review had a spelling mistake that customer service had fixed for me so it would appear correctly once published, among other fixes that were so considerate. I recommend this app and their very helpful team.

Naana was fantastic. Got me back up to speed on a technical issue I couldn't solve myself.

This is a great app overall, but it DESPERATELY needs an option to tie products together on the backend so that duplicate or related items can share reviews. PLEASE PLEASE make this available ASAP.

Amazing app and surprisingly really easy to use. Great customer service by Naana who helped me step by step in setting it all up! Cheers x

Helpful and easy to implement. Hopefully it helps sales!

It does what it says and has an attractive display. The website is a bit confusing however, and the free version only allows you to connect one social account.

Wonderful app! I love that customers are getting automatically an email. Thank you very much. www.stringpower.net

This is a fabulous app! I love that it automatically sends emails to customers for reviews of products they purchased. I also enjoyed the wonderful experience I had with their rep, ABDUL. He was very patient and took the time to walk me through the steps to make the app functional for my store. Thank you, ABDUL......Christina

When I first started with the App I had trouble getting it to sync some reviews. I shared this issue with Kudobuzz and they quickly got back to me and walked me through a step by step guide to get it fixed! It is working perfectly now and we LOVE the app! We have integrated all of our Facebook reviews onto our website and are very happy with it.

So far so good. Cheryl was very helpful in installing this app. We'll see how the post sale email works in a few days.

Excellent app. After reviewing and trying out most of these review apps, finally settled on Kudobuzz. Great support and help with all the setup as we had testimonals in 3-4 different places. I would not hesitate to give it a try. After purchase email and auto-pilot publishing make it valuable at any level. Pricing starts at free and allows you to move up as you grow. A very solid and well thought out app!

Excellent tool! Also, the support team is just wonderful - quick and efficient in resolving any issues.

10-6-17 I am happy to report that after my last review update, Cheryl reached out to me immediately and they are working on the issue. So thankful the wonderful KB service we've always received has returned, and was only caused by a misplaced email. :) Edited 10-4-17 Downgrading my review. After several happy years with this app, problems arose in Aug of 2017 that are not being dealt with. Facebook reviews (a very important part of our marketing)are no longer being displayed and they look like ads instead of reviews. I notified Cheryl on Aug 23. Received a response right away that the tech team would investigate. I again emailed one month later on Sept 22 and have received no response nor resolution to the problem. It is now 10-4 and I feel like Kudobuzz has abandoned us, yet they keep charging us. I can no longer recommend this company unless/until this issue is straightened out. I don't know what is causing such a drastic change in customer service, but it doesn't bode well for the future of this app. I sure hope they're not about to pull the plug on it. (Original review)I have been using the paid version of this app for almost 2 years now and have found Cheryl to be quick to respond to issues and provide support. It is updated regularly and has been a great help in getting our customers to provide reviews. Update 11-16-16 I continue have a great experience with this app, and receive magnificent support from Cheryl. It is one of the few apps that is REALLY worth its price.

We made the transition to Kudobuzz because the service on our last review platform was insufficient and almost entirely absent. Even though this platform claimed to be customizable and interactive, we could not get a hold of a representative to help us engage with the features for which we were paying. After much thought and research, we went with Kudobuzz. Kudobuzz allowed us to import our old reviews, which saved us so much time. Additionally, Cheryl was supportive throughout each step of the process and provided frequent insight into best practices and next steps. My favorite feature is the ability to collect reviews on our individual products as well as general business practices. Sometimes, customers have things to say that may not relate to product X. Kudobuzz gives customer a place to communicate these thoughts, and for that we are thankful.

Great app and a very responsive, helpful developer. I highly recommend :)

The best and most useful app - incredible support and very helpful staff!!

This is an excellent App. It was a tad more difficult to set up than I imagined but with the professional and most helpful support of Abdul, we were up and running in no time. If you are serious about 'reviews' then this is the 'go to' app.

I'm not technologically good and so I struggled. Abdul was amazing and set everything up for me just the way I needed it to be. Very appreciative of his time and now I have our customer testimonials on our store. Thanks :)

A great app with an earnest and helpful team that goes above and beyond!

One of the best app i every use i love it this app is everything i was looking for thank you Kudobuzz

Great app. Easy to use and customer service is brilliant - quick to respond, friendly and helpful

Cheryl has been helpful with making sure our reviews look great on mobile. Overall, the app is very nice and lets us show our reviews from social media on our site!

Very nice app! Greatest feature (for me) is that you can showcase your Facebook reviews, right in your store. And great support!

Everytime i deal with this company, the response is quick, my query is dealt with within hours and my job is made 10 times easier... thank you so much especially cheryl! I have used it for my own website and now for a client of mines as it does everything i want it to do, i love it. You can e-mail customers once they have received products automatically, and publish reviews as and when checked. 10/10 well done gang!

Outstanding app! Attentive support by Cheryl.