Velikaya Collection
Canada
Reviews (4)
Looks great and is easy to set up! Customer support was very quick in helping to remove the watermark. Great addition to any small business website for the holiday season. :)
Developer reply ·
Dear Velikaya Collection, Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.
It's not perfect but a great option for small businesses at this price point. You'll need a lot of time and patience, setting up your inventory in this app. Doesn't always work well with Etsy. However their team seems to constantly try to make improvements in the app. They have fixed some important bugs in the last month. Jordan from their customer support team was extremely knowledgeable and helpful.
Developer reply ·
Thank you for your feedback and the wonderful 5 star rating! We're very happy to hear about your positive experiences working with our live support teams, and that you were able to get up and running despite the initial frustration.
Just installed this app a few days ago. Easy to install. Easy to navigate. Especially if you have used other review apps before. Customer support is responsive and very helpful. Yishai was great to work with. Prompt and efficient. Will update the review once we have used it for some time.
I am still building my store, so this review is only for the installation and customer support aspect of this app. Installed it a while ago. All the options on the dashboard can look a little intimidating to a new user without experience. You just have to spend time understanding it. Will be better in the long run if you do. I had multiple small issues/questions while importing and displaying my existing reviews. Reached out to their support team. Very prompt reply every time. Was given all the right links to tutorials and documents for fixing these issues. And for the issue that I couldn't fix on my own, the support team fixed it for me. Overall 5 stars for the quality of customer support being provided. Hopefully the app will work as intended when my store finally goes live.
