Zusaura
United Kingdom
Reviews (5)
Installed this four years ago and at first it worked OK - about a 20 minute delay for a new order in Shopify to become visible in the app, but it has got progressively worse. Now it can take a few hours to days for a new order to come across from Shopify. Utterly useless app - you will find yourself creating manual orders rather than waiting ad infinitum. Thank you for your review, and we are sorry to hear that you have been experiencing issues with your Shopify integration. If you are still experiencing issues with slow order importing please firstly consult our Shopify troubleshooting help page at:- https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If this help article still doesn't resolve the issues you are experiencing please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance.
Been using the free package of this app for some years now. Just contacted support as required some clarification when I decided to update my settings - Christos, the support advisor, was very helpful and quick in addressing my questions. Overall, great app, easy to use, and fantastic support.
Developer reply ·
Thank you so much for your kind words and for choosing our app for your GDPR compliance needs! We're delighted to hear that you've found the app easy to use and that our support, especially from Christos, has been helpful to you. Your satisfaction and feedback are incredibly important to us as we strive to continuously improve our services. If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again for being a part of the Pandectes community!
Decided to stay on the app after some bad experiences - periodic changes to "improve" their app adversely impact other areas, such that invoices and/or credit notes are no longer accurate. Could manually correct some of these errors before, but latest error could not be manually corrected and required their intervention, which while initially slow, did eventually remedy the problem and the app is once again fully functional. I hope they continue with this more attentive customer service support. It actually started so well with them (3 years ago) and gradually over the past couple of years had a decline in customer service and reliability - suspect this is because the staff are seemingly entirely different now - but hopefully that decline is being proactively reversed.
Developer reply ·
Hey there! Thanks for sticking with the app and for sharing this. You’re right that things declined for a period. That phase was when the app wasn’t being actively maintained by the previous owners, which led to issues with accuracy and slower support. Since then, we’ve taken it back and rebuilt large parts of the system. We'd love for you to give it a try. :) - Sandesh / CEO
Great little app and easy to use. Using the free plan as one chart meets my needs. Store has been running for over two years now and the app has run seamlessly throughout that time.
Straightforward installation and integrates perfectly with Shopify-Xero accounts. Exports Shopify sales data seamlessly, and once tax settings set up has been mapped, sending the data to Xero is just a click of a button away and straightforward reconciliation with Shopify payouts/bank statement lines is effortless.
