School Depot NZ
New Zealand
Reviews (4)
Excellent app and very easy to use. This is the only app where I could make a bundle within half an hour of installing the app. Excellent customer service. Thank you so much for your wonderful feedback! We're thrilled to hear that you find our app excellent and easy to use. It's always our goal to provide a seamless and user-friendly experience for our users, and your positive experience confirms that we're on the right track. Moreover, we appreciate your kind words about our customer service. If you ever need any assistance or have further questions, please don't hesitate to reach out to us. We're here to help. Best regards, KaktusApp team.
The app didn't work for us. It has a bug that messed up quite a lot of our Xero accounting, which will now need to be manually fixed. Customer service takes days to reply and was unable to resolve the issue despite several emails.
Developer reply ·
I'm so sorry you didn't have a great experience -- the issue you experienced was related to a recent upgrade and it has since been resolved. I reached out privately with a solution to void any mistakenly sent invoices on your behalf. We've recently onboarding a support team with several members being available on previously off-times. You'll find our response time has sharply declined, and we'd love for you to give us another chance soon! All the best! UPDATE: I've tried to reach you several times without any success. I'd love to take care of this for you, and to compensate you for any inconvenience we may have caused. If you ever would like that, please don't hesitate to reply or reach out at your convenience.
Still trying, but one option that I really wanted was - when the customer adds an item to the cart from COLLECTION page, it should not go to the checkout straight. From the product page, it stays on the product. We sell a lot of small items and the customer should be able to add multiple items from the collection page. Hope someone can help.
Developer reply ·
Hey School Depot NZ! Thanks for the review. That is a feature of the Quick Buy button that can be set in the app admin. We have changed it for you. Hope this helps :)!
17 Dec 2019 - I have to again downgrade the rating for this app. I am trying to create product options and app does not save the options. Which means all the work lost. It's been two hours trying to fix this and is a very common problem with the app. It is one of the busiest periods for us. We pay all year round for this app and we need the most it stops working. I have updated my review as finally, the customer service managed to solve my problem. Hope it works well from here. Thanks Extremely frustrating app. It does not add products and keep showing the original product price. Contacting Bold is almost impossible. It keeps asking for a password before we can even ask a question.
Developer reply ·
Hello there. I am very sorry to hear that you are having troubles with our app! I noticed that one of our specialists had reached out to you yesterday in order to try and figure out what could be going wrong from within the app. Please check your email and let us know how we can best contact you so we may be able to assist in fixing this issue! We would very much like to get this solved for you. Hope to hear from you soon!
