Frances Valentine
United States
Reviews (4)
pls stop the pop ups. trying to work
Developer reply ·
Thank you for your feedback. We’ve taken your comment about disabling the pop-up on the admin page seriously and have disabled the pop-up to improve the experience for our users. We’ve reached out a few times to confirm if it’s fully resolved, but haven’t heard back yet. If you need any assistance, our team is always available and happy to help. We appreciate your feedback as it helps us improve the experience for all merchants.
Loop has been a great returns partner and returns solution for us! We had the opportunity to work with them while they were developing their POS app which has resolved a lot of return problems we were facing in store. Their support is also great working to help resolve any issues quickly and efficiently.
Developer reply ·
We love hearing this and especially love hearing about your experience with our POS app! Thank you for sharing!
We use this metafields app to launch our Shopify Plus store. We are running into many issues. The app has gone down for an extended period of time. The app has also had bugs that we are waiting on them to fix. We are on day 7 of waiting on the fix and it is impacting our business. I cannot recommend this app.
Developer reply ·
Hi there, Sorry about the issues you were facing. We've just re-launched an updated version. Unfortunately, there are times when servers do go down. Even the best companies in the world are impacted like Shoify, Google, Cloudflare (as you've seen recently). We do our best to keep uptime about 99.95% but there are times where issues have occurred. Most of our apps are free as well so we do get a lot of installs and Support tickets. While we provide free support to all, it does create backlogs with upticks in installs. We are actively working to improving the experience merchants have with us and will continue to do so. We would love if you can give us another chance and we'll make it up to you. Also, while all apps experience these issues, we understand the serious nature of them but it's part of the web. We try to minimize it as much as we can and understand the serious nature of it. However, we disagree that it deserves a 1 star review since relatively we aren't worse than other apps or Shopify or Google :) . So please re-consider updating the review and giving us another chance.
I used this app as advised here and it allowed me to oversell products. It was a really nightmare to correct. The communication is really difficult with the developers. I would not recommend this app. It's been a headache. It is rudimentary in UX and design. I have been nothing but disappointed.
Developer reply ·
Thank you for your feedback. We're very sorry to hear that you've run into an issue with our app, and we would really like to look into this further for you. Whenever convenient for you, please respond to our email and let us know when we can connect with you over the phone in order to solve this issue. Again, we are very sorry for any inconvenience this has caused and would like to rectify the issue immediately.
