Dinkins Aquatic Gardens

Fantastic app with excellent customer service. The rep fixed things broken when I uninstalled a competing SEO app (NEVER USE Booster SEO - apparently they break your meta data when you uninstall.) She even suggested I downgrade my plan to save money since I didn't need to be on their highest level plan!!

They just randomly charged me $1299.99 for absolutely no reason. This is an emergency as it now stops me from purchasing shipping labels. UPDATE: It wasn't "random" but was a mistake - basically I imported a bunch of orders into the app which generated a large "usage" charge as their system couldn't differentiate a live order from an old order. UPDATE: The team was quick to refund the charge. I was messed up for several hours because a "failed bill" in Shopify blocked our ability to purchase shipping labels. The good news is twofold: they fixed the problem (reversed the charge) and they also implemented a fix to the original problem (a "sanity check" that's triggered if a large number of orders are suddenly generated out of the blue. I've updated my star rating to 4 stars because they've fixed that problem for future customers. Still not going to lie - being down for several hours messed us up quite a bit and stressed me out needlessly, but I do give mad respect to people who fix their mistakes!

This app has broken my website twice in less than 24 hours. This might not be a huge problem if they had 24/7 chat support, or if their support worked during US hours. Unfortunately, the current pattern is GoCart breaks my website > I use live chat to leave a message > they answer me and hopefully fix the problem in the middle of the night > by the time I realize they broke something else the next day, their support is offline again. I'm currently trying to run a major BOGO sale and am totally handicapped by a) the poor quality of this app and b) the unavailability of support.

How is there not an option to search or "jump to" a particular order? Why do I have to scroll through 20 pages of old orders to find what I'm looking for?

Fantastic experience so far, the dev team is extremely communicative and helpful, even customizing the app to meet our needs better. I honestly couldn't be happier.