Westley
United Kingdom
Reviews (3)
Didn't work with our theme and it's been 3 days and support has still been unable to fix. Wouldn't waste your time with this app.
Developer reply ·
Hello Westley team, We’re truly sorry for the frustration you've encountered with our app, and we appreciate your candid feedback. We've taken your concerns seriously and have diligently investigated the issues you flagged. We also apologize for the delay in resolving issues, which has been caused by some unexpected reasons. The request took us multiple attempts to complete as there was an issue with the labels not being rendered in sync with the product variants. After identifying the root cause, our technical team has implemented the necessary fixes to ensure smoother functionality. We are committed to continuous improvement and are grateful for the opportunity to address and resolve the issues you've highlighted. Our customer support team was in touch with you to provide the solution to your problems. We hope it's clear to you about the issue. If you have any further questions or require additional assistance, please feel free to reach out. Your satisfaction is our priority. We hope you will have a better experience from now. Best regards, Fordeer Commerce.
Doesn't let you delete rules once created (gives you an error). Reached to support and followed up but still no answer. I like how they advertise "white glove support" and it's literally non existent. There are other apps out there, wouldn't trust this one. Hi! Apologies for your experience. This app is under new management - the issue has been fixed but we'd love to make things right. Email support@stocklink.app
Super disappointed in this app. It has so much potential yet there are 2 big issues- 1. Customer service doesn't answer your questions. Both times I've inquired about something they give a generic response and don't actually answer the issue I'm asking how to fix. I then have to waste my time asking the same question again stating that they didn't actually address my issue. 2. The multi sku option applies your bundle discount within shopify's discount section so you can't add another code at checkout. This is a problem because then customers can't use a promo we're offering on the bundle. The single sku option creates dummy products once it reaches 99 variants which they really should make clear up front. We built a whole custom flow only to find out that we'll have tons of duplicate products which messes with our SEO and website search.
Developer reply ·
Thanks for taking the time to leave a review - we really do appreciate all feedback. Our merchant support manager has sent you an email, to try and assist, and we look forwards to resolving this for you!
