HolyClothing
Hong Kong SAR
Reviews (5)
Truly incompetent support, they turned off infinite scroll, then denied the fact. Changed collection layout from 3 items per row to 2 items per row without permission. When confronted, they stopped answer our emails. They're the kind of company that claims their support email is unattended (again, not true) and tries to force you into a chat bot. If you value your time and sanity, stay away...
Developer reply ·
Hi HolyClothing team, Thank you for sharing your feedback. We completely understand how you might be feeling, and we’re genuinely sorry that your experience didn’t meet your expectations. After carefully reviewing your case, our records show that our support team responded promptly and provided full assistance following your initial request. It appears that our follow-up messages didn’t receive a response from your side, which may have led to some misunderstanding. Please rest assured that our app never makes any changes to your store’s settings or layout without your explicit permission. We also noticed there was a recent theme upgrade, which can sometimes introduce minor layout or display differences. You can easily adjust your preferred pagination and product display options directly through our visual editor — as we had shared in our chat instructions. We always encourage customers to use our in-app chatbox for the fastest and most convenient support. It includes a well-trained AI assistant that provides quick guidance and connects you to our human support team whenever you prefer. We’re also gradually moving away from email support to focus on chat-based assistance, allowing us to improve response time and provide faster resolutions. Our team has been actively following up via both email and chat, and we’re always here to help. We’d be happy to review your setup together and make sure everything is running smoothly on your end. Kind regards, Boost team
Lebesque are total pros; their insights are second to none, as is their support. This tool does so much more than the competition and they pull in all of the channels (Meta Ads, Google Ads, GA4, Klayvio) with out unnecessary extra billings, like Lifetimely. Highly recommend their pixel too :)
Great support from Ajani, took just a few minutes on chat for Ajani to fix an issue I was having. Used app for years, stable and works well. Looks great too.
Developer reply ·
Hello to our friends at HolyClothing We are incredibly grateful that you took the time out to leave us such a wonderful review. We're delighted to hear that you are enjoying Preorderly and that Ajani was able to assist you. We’ll make sure we pass your kind words along to Ajani, who we know will be delighted to read your comment. Cheers, Pushpesh & the Preorderly Support Team
Awesome, beautiful looking Gamification App that works and vacuums in the emails :) Just get it! Like now
Dan is the Man! Super awesome service, great app that is pretty much a must these days. Would be nice if they offered TT integration though...
